ManageEngine Firewall Analyzer vs. ServiceNow IT Operations Management

We rely on the application to monitor the bandwidth to know user behavior. It makes the process of keeping your system and information safe super simple and streamlined. It supports multiple firewalls that include Check Point, Cisco, Cyberoam, Fortinet, Sense, Juniper, Huawei, Sophos, and WatchGuard. It helps us to gain insight into security threats and traffic.

Incentivized

[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.

Incentivized

• Allowed upper management to track VPN usage when employees were not on site and working.
• Gave me real time monitoring of internet usage
• alerted me to potential problems
• Allowed me to track web usage real time

• The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked
• The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences
• With AI driven classification, it's easy to track outage impacts

Incentivized

• UI can be improved, not very intuitive.
• Search features can be improved too, I needed to export an excel file to perform an advanced search.
• Automatic direct updates would be great.

• Scan network is limited to their discovery tool, which is costly
• Integration to jamf and ubunto tools
• Agents TCO
• integration to password management tools which are critical for successful scans

Incentivized

It is fast to
download the test software and implement. It takes some sometime to understand the
ways you have to on board your firewalls into it. It is nice to buy and just
activate the product that you have already installed. Maybe some wizards could
be improved in order to accelerate these tasks.

ServiceNow's IT Operations Management (ITOM) includes
features such as discovery, service mapping, event management, automation, and
a user interface designed to be navigable. Users can bookmark important areas
for quick access. Provides very good visibility of assets. The UI is little
difficult but once got used to is very good to use.

Incentivized

You’ll be able to discover new devices as well as manage via a single interface. For a network person that may be less experienced with tech setups, this is a handy feature to have. This can be a great option for protection, particularly if you already have other elements of the UniFi system installed.

Incentivized

BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.

• Firewall Analyzer has definitely freed up a lot of IT's time, by congregating logs and displaying them in a more useful, visual way.
• The cost for licenses and proactive alerting, compared to the man-hours spent reactively through data, paid for itself in a few months.
• There was no negative impact to users, and only some to IT staff who had to train on the software, which mostly consisted of videos and playing around with the software.

Incentivized

• Saved 20% time than last year for customer issues management
• Estimated time of resolving issue increased
• Nearly 1000+ article got created on 1 year

Incentivized