ManageEngine Site24x7 vs. SpeedCurve

I have tried other tools (PRTG etc) in the past, and switched from US monitor to [Site24x7 All-in-One Monitoring], for all the built-in features and ability to implement by using with or without the agents deployed (ip discovery LAN). This is one tool that encompasses the entire organization and allows that single pane of glass feel (NOC screen view) for an accurate virtual snapshot of your entire organization, either cloud and/or LAN.

Incentivized

Website performance monitoring:

• Setting performance targets and alerts
• Investigating performance degradation (including data stored before the issue was detected)
• Improving the team's performance awareness and knowledge

Incentivized

• Alerts: Site24x7 can be configured to send alerts in all sorts of ways, from email, to text messages, to even direct automated phone calls.
• Internal monitoring: An agent installed on one or more machines can monitor internal connectivity to other network devices. This means if connectivity to a server goes down, we often know about it before users alert us.
• External monitoring: Site24x7 also watched our websites and sends alerts if they're unreachable. It uses multiple locations to do so, which means if there's a partial network outage in some part of the country, we know who is affected.

Incentivized

• Store performance checks
• User interface is great to help analyse the data
• Simple yet effective interface
• Offer some insights and other tools to help make sense of the data

Incentivized

• I wish the advanced monitors were not so expensive.
• It is a cloud solution, so it is necessary to open up outbound ports in all security zones.
• If you lose outbound internet service, all your internal servers will throw alarms and life gets extremely noisy.

Incentivized

• The interface has some confusing points, for instance aggregation setting (percentiles, median) is misleading, and doesn't do anything in some cases
• Some additional statistical tools would super charge the charts and alerts: moving average, some more useful trend lines
• The performance charts are amazing to compare many values (from different pages, multiple metrics) and find correlations. But the charts are barely usable when many metrics are shown (one cannot tell a line from the other). A simple UI improvement there could supercharge this use case

Incentivized

I have only had to use support once, so I can't go into much detail about their support team. The one time I did use it the response was fast but the resolution took some time.

Incentivized

Site24x7 [All-in-One Monitoring] has some similarities to ThousandEyes. Especially in the troubleshooting aspect where both offer Web performance waterfall charts to analyze the issue better. Both have cloud-based servers globally that allow to determine performance on the Internet. Site24x7 has more features available so we selected it instead.

Incentivized

SpeedCurve actually uses many of those standard tests, and stores the information from test runs indefinitely. This is the game changer.

Incentivized

• Positivity wise, we're spending a third of what we were on our website monitoring, this has allowed us to focus funding elsewhere (namely SolarWinds).
• We have enhanced our core monitoring by now also being able to provide better coverage, whereas we were handicapped with our previous supplier due to the scaling costs of multi-step transactions.
• The general feeling from our IT staff is that the platform is not great, which obviously reduces confidence in the ability for the platform to provide accurate monitoring data for our websites.

Incentivized

• Speedcurve facilitates and empowers performance improvements that lead the higher conversion rates, user engagement and ultimately GMV
• Through it's interface and automation, Speed curve saves hundreds of hours in investigations around performance issues
• By facilitating performance analysis and knowledge sharing, SpeedCurve allows our teams to be more performance-aware, preventing performance issues from even happening

Incentivized