Maple is a virtual care platform that lets Canadians see licensed doctors 24/7, with under five minute wait times. Patients can also see specialists such as psychotherapists, psychiatrists, dermatologists, and endocrinologists. Instead of spending hours in a waiting room, users just open Maple on a smartphone, tablet, or computer. Press a button to be matched with the next available doctor for health advice, treatment, prescriptions, lab requisitions, and other…
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NextGen Healthcare EHR
Score 9.1 out of 10
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NextGen Healthcare provides ambulatory practices of all size solutions along with dedicated support and professional services. NextGen® Enterprise EHR offers practices configurable clinical content, workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, providers’ smartphones become an extension of the EHR, saving time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient…
Maple is a very niche product and competes directly with Mathematica and Matlab. It is a little expensive as compared to the other two however has more set of functions and libraries which makes it for suitable for high level and complex mathematics. It's editor is not on par …
NextGen is ok. It is not, nor will it ever be, EPIC. I have seen strides from Cerner since the Oracle acquisition, which will certainly give Nextgen a run for its status quo attitude. ECW is still very popular in the FQHC world. I have worked with NextGen software for many …
Raintree was significantly faster and extremely customizable. The primary reason we left Raintree was because it was time consuming to customizations and whenever there was a system update, in order to accept those updates, we had to re-do all of the customizations. If it …
The Meditech solution I used was a green screen product, so NextGen is a vast improvement over that (Meditech may have improved by now). The Horizon and McKesson EMRs that I used may not be correctly identified above, but my experience is that all EMRs provide the same basic …
NG is like no other software I have ever used. I thought if you used one software they are all alike. Not this software, it is totally different but let me tell you very thorough and it also can track anything that anyone has done in a work day. Good auditing system.
NextGen Healthcare Clinical Care Solutions won our practice because of its ability to do it all. It encompasses all parts of our practice while accommodating the patients' needs. Other solutions we looked for did not offer the amount of support and products that NextGen …
I feel like with NextGen we have a well-rounded amount of things that we can do. When we train new hires on how to use this system, it helps that the system is very user-friendly and simple enough to for those to catch on without extensive amounts of training.
MediTouch EHR had a better back-end support thank eClinicalWorks (eCW) when we asked for high availability of the application to both vendors. MediTouch EHR was able to provided their downtime statistics of the last three years along with where their current host facilities are …
NextGen Healthcare EHR is much faster and more reliable than IMS. We no longer have constant issues with the system being down during clinic. It is also much easier to navigate and for new employees to learn. We did not have training options or knowledge base available in the …
For Primary Care and Behavioral Health Providers in the outpatient setting, NextGen Healthcare EHR is the leading solution because of its ease of use, setup, and workflow customization. It has additonal software like Dental and Population modules that are great tie ins to the EHR that make hand offs and other specialties workflows work seamlessly.
NextGen has always stayed on top of the many changes every year and remained certified. I have seen many EHR companies go out of business or seen users have to change EHR systems in order to remain compliant for reporting.
With NextGen, I am able to make a few customizations that my providers ask for to make their documentation easier. Not all EHR's are customizable. While it is not best practice to do a lot of customizations, sometimes it is worth the extra work to keep your providers happy!
I love going to the NextGen User Group Meeting they have every year. I always learn things I didn't know and learn more about the things I do. They offer classes for everyone no matter what you do that pertains to NextGen. Even Government updates for healthcare.
The usability of the product is great. The difficulty that we have is in the background with the speed of servers or of things loading. If there are any issues with the remote server, things can really slow down drastically.
Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going
Tier 1 support is useless. They gather details we've already provided and have no idea how to help us. Techs just call rather than scheduling an appointment which means we are in the middle of something else and our internal IT is unavailable to provide appropriate connection. Webex details aren't provided in advance of the call so it's difficult to get connected timely to have a conversation in real time during the support session. Many issues drag on for months and tickets get closed without resolution. It's a "known issue" is the most unhelpful response to a recurring problem. UGM Learning Lab is perfect because the issues based experts are there! It would be ideal to always be connected like that in real time
Maple is a very niche product and competes directly with Mathematica and MATLAB. It is a little expensive as compared to the other two however has more set of functions and libraries which makes it for suitable for high level and complex mathematics. It's editor is not on par with other two however it's visualization module is very good and powerful.
NextGen Healthcare EHR is much faster and more reliable than IMS. We no longer have constant issues with the system being down during clinic. It is also much easier to navigate and for new employees to learn. We did not have training options or knowledge base available in the previous system.