#1 most frequent
United States of America
88.5%2,386 installations of 2,695
What is NextGen Healthcare EHR?
NextGen Healthcare provides ambulatory practices of all size solutions along with dedicated support and professional services. NextGen® Enterprise EHR offers practices configurable clinical content, workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, providers’ smartphones become an extension of the EHR, saving time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient Listening AI technology. NextGen Mobile Pro provides these capabilities, replacing their need for additional integrated solutions. Managed cloud hosting keeps practices secure and makes upgrades easier, though on-premise options are also available.
NextGen® Enterprise PM supports patient registration and scheduling, eligibility verification, and pre-service financial clearance. It also provides rules-based charge creation, claims scrubbing and processing, and supports A/R management and collections and reporting.
Through integrating an EHR and PM system, the software helps to enhance patient engagement, better manage the practice's revenue cycle, optimize the management of its patient population, and expand communication with other healthcare organizations.
NextGen® Office is a cloud-based EHR designed to support practice growth, save staff time, and increase patient volume. The integrated clinical and billing platform features specialty-specific EHR content, mobile accessibility, a revenue cycle management system, and a patient portal.
Through the portal, patients can manage their care as they are enabled to go online to schedule appointments, request refills, schedule virtual visits, and connect with their providers.
Categories & Use Cases
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Screenshot of NGE Practice Management - a patient chart
Top Performing Features
Calendar interface
The software provides a user-friendly calendar from which users can track and schedule appointments.
Category average: 6.8
HIPAA compliance
The software helps providers comply with the privacy standards established by the Health Insurance Portability and Accountability Act (HIPAA).
Category average: 8.6
Real-time eligibility verification
The software checks a patient’s insurance and benefits eligibility and tracks co-pay and deductible information.
Category average: 6.9
Areas for Improvement
Financial Reporting
Reports and dashboards allow users to understand the financial health of a practice.
Category average: 6
Workflow automation
The software allows practitioners to take action directly from a patient’s chart, such as prescribing a medication, ordering a lab test, or requesting a follow-up appointment.
Category average: 5.2
Claims management
This includes claim scrubbing, electronic claim submission, and automated claim tracking.
Category average: 5.8
Who Buys & Uses NextGen Healthcare EHR
#1 most frequent
Health Care and Social Assistance
54.4%1,466 installations of 2,695
“We utilize Mobile EHR for all of our providers. What initially started as an on call provider solution has quickly become a tool for the providers to use while in the office for a second screen to having it to use each day.”
#2 most frequent
Professional, Scientific, and Technical Services
11.5%311 installations of 2,695
#3 most frequent
Information
6.2%167 installations of 2,695
#2 most frequent
India
2.3%61 installations of 2,695
#3 most frequent
United Kingdom of Great Britain and Northern Ireland
2.1%57 installations of 2,695
Pros
- Strong interoperability capabilities
- Customizable to fit specific practice needs
- Mobile EHR enhances provider flexibility
Cons
- Reporting capabilities need improvement
- Technical support responsiveness and expertise are inconsistent
- Can be complicated and costly, especially for smaller practices
NextGen Healthcare Review
Use Cases and Deployment Scope
We use NextGen Healthcare EHR to manage all of our patient care. We schedule appointments, chart patient encounters, manage medical records and send all claims through the software. This software makes viewing patient records, including balances and payments very easy and new staff is able to learn the system quickly. It is helpful to be able to use the training available through the system when we are training staff.
Pros
- The inter office messages are easy to send and view
- Claim history on the practice management side is easy to view and it is easy to print the HCFA
- The knowledge base is helpful as is the training page for new employees
Cons
- It is difficult to add documents to patient charts from the fax inbox because the documents cannot be read easily without opening them at which point you cannot access the screen to attach the document to a chart
- It is inconvenient that only one user at a time can be working in a SOAP note
- It is difficult to set up a report for patient payments that separates the payments made by cash, check or charge
Return on Investment
- The automated appointment reminders have significantly reduced the number of missed appointments and save hours of staff time now that they no longer have to make reminder calls. This in turn saves the practice time and money.
- The payment screen allows staff to easily see if the patient has a copay or balance when checking out so payments on account have increased.
- ePrescribe is much more reliable than it was with our previous system
Usability
Alternatives Considered
IMS
Love NextGen Healthcare EHR
Use Cases and Deployment Scope
We use NextGen Healthcare EHR for both our pain management office and surgery center. We love the ability to customize encounters and documents to address our constantly changing workflow.
Pros
- reports
- provider user support
- interface with other programs
Cons
- Cost
- Pain Management procedure templates
- Easier ways to update version of NextGen Healthcare EHR
Return on Investment
- Reducing the number of medical errors
- Being able to electronically send referrals and scripts
- Improve patient quality of care
Usability
Other Software Used
Carbonite Cloud-to-Cloud Backup, Fishbowl Inventory, Quadient Accounts Payable
NextGen Healthcare EHR for Outpatient Success
Use Cases and Deployment Scope
We use NextGen Healthcare EHR as our point of care solution for all of our providers and as the hub to the other tools that connect to the system for total whole person care. This solution helps us be the true primary care providers we hope to be by having the historical and real time information at our finger tips for the encounter.
Pros
- Interoperability
- Customization
- Ease of Use
Cons
- Newer Templates
- Alert Fatigue
- Better Recall Plans
Return on Investment
- Patient Experience
- Patient Referrals
- Reduce Vendor Support
Usability
Other Software Used
Phreesia, MedTrainer
A solid customizable system.
Use Cases and Deployment Scope
Our entire clinic runs on NextGen Healthcare EHR. Business office, nurse and physician documentation, infusion documentation, patient portal, analytics. We have 12 specialty physicians in our practice who use this software on a daily basis. We use several plugins such as Luma, Instamed, NextGen Share, and we have interfaces between NextGen and our lab and radiology software.
Pros
- Templates and documents are pretty easy to customize to meet our needs
- Pre-visit insurance verification
Cons
- PXP patient portal has been very buggy with a lot of downtime
- Reporting tools can't always pull the data we're looking for
- Support can be slow to respond at times.
Return on Investment
- Copy forward and my phrases save the doctors and staff a lot of time
- Background business processor allows us to automate tasks
- Real time eligibility checking saves us time checking insurance coverage.
Usability
Other Software Used
Luma Health, rater8, Waystar
Nextgen-Great EMR Solution.
Use Cases and Deployment Scope
We have used Nextgen EPM and EMR for over 20 years. We are a multi-specialty medical practice and have always liked how customizable Nextgen is. Within the template editor, we can customize by provider or specialty for a better workflow for our providers.
Pros
- Fully Customizable.
- User friendly for providers/staff.
- NGmobile has been extremely helpful if system is down.
Cons
- Lacking in EMR reports that give any detailed data.
- Upgrades do not offer a lot of enhancements.
- Lab/Radiology ordering.
Return on Investment
- Less manual time needed for our staff that can now be done automatically in Nextgen.
Usability
Alternatives Considered
Nextech EMR
Other Software Used
Phreesia
