CallRail vs. Marchex

CallRail

76 Reviews and Ratings

Marchex

11 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CallRail	Score9 out of 10	N/A	CallRail offers phone call tracking, recording and analytics.	$50 per month
Marchex	Score8 out of 10	N/A	Marchex harnesses AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics. Marchex enables executive, sales, and marketing teams to optimize customer journey experiences across communications channels. Through a prescriptive analytics solutions, it enables the alignment of enterprise strategy while supporting informed decision-making and strategic execution. Marchex provides conversational intelligence solutions for companies in…	N/A

Pricing

CallRail

Marchex

Call Tracking: $50
per month
Call Tracking + Conversation Intelligence®: $100
per month
Call Tracking + Form Tracking: $100
per month
Call Tracking Complete: $150
per month

No answers on this topic

Pricing Offerings
CallRail	Marchex
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	CallRail	Marchex
Considered Both Products	CallRail Aaron Metzger Founder in Marketing at CATAPULT.digital (Internet, 1-10 employees) Chose CallRail I have used Marchex and Navis in the past, and those platforms aren't as functional, or as easy to use as CallRail. Setting up new numbers takes about 1 minute, and the amount of tracking options and placement capabilities makes it the easiest call tracking platform I've ever … Incentivized Helpful? Seth Tucker Growth Hacker in Marketing at CourseStorm (Education Management, 1-10 employees) Chose CallRail I've used Marchex and a few other homegrown solutions, and a handful of other small companies that I can't seem to remember (too many years ago) their names. None of them really stood out to me as being a great solution. I haven't used Marchex in a few years, but overall they … Incentivized Helpful?	Marchex Kevin Bossons Director of Technology in Marketing at Website Technology Services, Inc. (Marketing and Advertising, 1-10 employees) Chose Marchex I love how easy it is to listen to calls, filter and export reports for clients. Super happy with the services that are provided for me! Incentivized Helpful? Aaron Metzger Founder in Marketing at CATAPULT.digital (Internet, 1-10 employees) Chose Marchex The client selected Marchex, and we were expected to use it. Overall, if you're solely looking for call-tracking, there are other, cheaper partners to work with. If you have an enterprise-level client that may need additional features like call-marketplace, ad placements, etc, … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

User Ratings
	CallRail	Marchex
Likelihood to Recommend	1.7 (33 ratings)	8.0 (8 ratings)
Likelihood to Renew	- (0 ratings)	1.0 (4 ratings)
Usability	8.8 (5 ratings)	- (0 ratings)
Support Rating	8.5 (7 ratings)	- (0 ratings)