Mattersight Behavioral Analytics (discontinued) vs. NiCE CXone Mpower
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Mattersight Behavioral Analytics (discontinued) | Score7.4 out of 10 | Enterprise companies (1,001+ employees) | Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for sale. | N/A |
 NiCE CXone Mpower | Score8.9 out of 10 | N/A | NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics. | $71 per month per user |
| Mattersight Behavioral Analytics (discontinued) | NiCE CXone Mpower | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Mattersight Behavioral Analytics (discontinued) | NiCE CXone Mpower | |||||||||||||||||||||||||||||||||||||||||||
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| Workforce Optimization (WFO) |
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| Mattersight Behavioral Analytics (discontinued) | NiCE CXone Mpower | |
|---|---|---|
| Likelihood to Recommend | 8.8 | 9.7 |
| Likelihood to Renew | 9.1 | 10.0 |
| Usability | 8.2 | 9.3 |
| Availability | 9.1 | 8.5 |
| Performance | 7.3 | 7.9 |
| Support Rating | 9.1 | 9.1 |
| In-Person Training | 9.1 | 8.7 |
| Online Training | 9.1 | 8.4 |
| Implementation Rating | 9.1 | 8.1 |
| Configurability | 9.1 | 8.5 |
| Ease of integration | 9.1 | 7.3 |
| Product Scalability | 9.1 | 7.6 |
| Vendor post-sale | 9.1 | 7.9 |
| Vendor pre-sale | 9.1 | 7.9 |