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Mattersight Predictive Behavioral Routing (discontinued) vs. Talkdesk

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Mattersight Predictive Behavioral Routing (discontinued)

9 Reviews and Ratings

Talkdesk

664 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mattersight PBR

    Score6 out of 10
    Enterprise companies (1,001+ employees)
    		The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight.N/A

    Talkdesk

    Score8.6 out of 10
    		N/ATalkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

    $85

    per month per user

    Pricing
    Mattersight PBRTalkdesk
    Editions & Modules
    No answers on this topic
    CX Cloud Digital Essentials
    $85
    per month per user
    CX Cloud Voice Essentials
    $105
    per month per user
    CX Cloud Elite
    $145
    per month per user
    CX Cloud Elite
    $165
    per month per user
    Industry Experience Clouds
    $225
    Offerings
    Pricing Offerings
    Mattersight PBRTalkdesk
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—*Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.
    More Pricing Information
    Features
    Mattersight PBRTalkdesk
    Contact Center Software
    Comparison of Contact Center Software features of Mattersight Predictive Behavioral Routing (discontinued) and Talkdesk
    Feature
    Mattersight Predictive Behavioral Routing (discontinued)
    -
    Ratings
    Talkdesk
    7.7
    470 Ratings
    Agent dashboard00 Ratings7.5450 Ratings
    Validate callers00 Ratings8.7397 Ratings
    Outbound response00 Ratings7.0413 Ratings
    Call forwarding00 Ratings7.0403 Ratings
    Click-to-call (CTC)00 Ratings8.6375 Ratings
    Warm transfer00 Ratings8.8425 Ratings
    Predictive dialing00 Ratings8.3219 Ratings
    Interactive voice response00 Ratings8.2300 Ratings
    REST APIs00 Ratings8.0236 Ratings
    Call scripts00 Ratings7.0213 Ratings
    Call tracking00 Ratings8.3418 Ratings
    Multichannel integration00 Ratings7.5305 Ratings
    CRM software integration00 Ratings5.8361 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Mattersight Predictive Behavioral Routing (discontinued) and Talkdesk
    Feature
    Mattersight Predictive Behavioral Routing (discontinued)
    -
    Ratings
    Talkdesk
    8.5
    456 Ratings
    Inbound call routing00 Ratings8.2416 Ratings
    Omnichannel inbound routing00 Ratings8.2299 Ratings
    Recording00 Ratings9.0440 Ratings
    Quality management00 Ratings9.0400 Ratings
    Call analytics00 Ratings8.2414 Ratings
    Historical reporting00 Ratings9.2421 Ratings
    Live reporting00 Ratings8.3413 Ratings
    Customer surveys00 Ratings7.9230 Ratings
    Customer interaction analytics00 Ratings8.2265 Ratings
    User Ratings
    Mattersight PBRTalkdesk
    Likelihood to Recommend
    7.6
    (4 ratings)
    8.4
    (483 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.5
    (37 ratings)
    Usability
    8.0
    (1 ratings)
    8.5
    (299 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (7 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (7 ratings)
    Support Rating
    -
    (0 ratings)
    6.6
    (130 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (5 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.4
    (217 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (7 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (3 ratings)