Maxio vs. Oracle Textura Payment Management

SaaSOptics is awesome for growing companies that want to automate their invoicing. I like that it is also aimed at subscription based sales structures rather than sales that occur at a single point in time (but has the ability to support both). SaaSOptics makes it super easy to keep track of subscriptions, renewals, co-terms, etc. The reporting is a great feature, but we are unable to use most of the reports as we are a cash-based accounting firm. SO caters to accrual accounting and GAAP compliant firms which makes sense as it is the most commonly accepted accounting basis here in the US, but many small SaaS start-ups are still operating on cash basis. We are one of those companies, so we are able to get a ton of use out of the invoicing side of things, a lot of the reports are useless for us. We also wish SO had a commission module since we already integrate our CRM and accounting softwares into it, but that is not a make it or break it for us. We love the time SO has saved us.

Incentivized

For a GC that wants to make things easier for both the themselves and all subs, this is absolutely the best solution out there. Some GCs still approve changes using purchase orders rather than change orders and allow invoicing to occur at any time during the month However, they should change their process to align with Oracle Textura Payment Management's draws. Without a draw process and confirmed invoice submission along with ACH payments, we have had invoices lost, payments lost, and time lost from having to track all of it. I can't think of a reason it would not be appropriate.

Incentivized

• Chargify's API is solid and easy to use, including JSON and XML interfaces.
• Chargify's customer service is responsive and thorough; always making sure your needs as a customer are met.
• Chargify listens to its customer base and their suggestions for feature enhancements.

Incentivized

• AIA Billing
• ACH Payments
• SOV Management
• Communications
• User Management
• Compliance Holds

Incentivized

• We have contracts that are 12 months long but customers pay monthly. When terms change (raise or lower price) mid contract, changes are not easy.
• AR collection was an issue. However, SaaSOptics just released a report to track outstanding invoices and it works great.
• Integration with QuickBooks is OK but it isn't straightforward to issue a credit memo for a particular customer.

Incentivized

• Task Management needs a "Mark all as Read" or similar function. They pile up per job and are only able to be completed using certain links and processes.
• Payment Notification emails should include payment details including amount(s), joint check info, and check numbers.
• Projects should be able to be removed or archived by the subcontractor. We have jobs showing on our home page that are 3+ years since completion.
• Retention billing is very confusing and should be communicated more clearly. There should also be a button that allows for all retention to be billed at once rather than having to type in the amount per line item.
• Sub-Tiers should not be a menu to click through if there are no sub-tiers for a sub.

Incentivized

They are a crucial piece of what we do. We hope to have them as a vendor for a long time to come.

Although there are minor improvements to be made, Oracle Textura Payment Management is far and away the easiest payment solution out there for any invoicing procedure that requires monthly draws.

Incentivized

They are willing to help with most challenges and are pretty easy to get ahold of by phone. They are limited in their reach, when it comes to bulk cancellations, along with some other bulk edits. It is no fault to them, Chargify is just a system that hasn’t been upgraded much over the years.

Incentivized

Maxio (via information we found on their website and in the initial sales call) seemed like the most comprehensive fit at the time and we liked the interface. We eventually found out that there was a massive gap between what was promised us and what was actually delivered. Below is an excerpt to an email that we sent to the technical solutions consultant and sales rep three months after purchase: "I am, however, frustrated that a solution promised in the demo call ended up being a solution that was so cumbersome that 1) no one knew how to implement it except [tech consultant], who I was never able to get ahold of 2) it delayed our launch by two months and resulted in real frustration for my team and thousands of dollars in lost revenue and 3) brought more effort and annoyance to our customers than we were anticipating. I'm bringing this to your attention because I strongly feel that there has been a discrepancy between possible solutions and actual solutions. It is frustrating to make a purchase decision based on features discussed during a demo call, develop a plan of action based on what was discussed, and then have to iterate for months on end. It is also frustrating to hear that something is an "easy" solution by one team member and then hear it is "difficult and not recommended" by another."

Oracle Textura Payment Management is better and more refined than similar products. Procore has a ton of other useful features and GCPay is straightforward with a simple UI. Like most things in tech, it comes down to user base and Oracle Textura Payment Management has the most jobs of ours using it meaning it has the biggest positive impact on our business.

Incentivized

• SaaSOptics has helped decrease the time spent on month-end. Their reporting is always accurate and reconciling deferred revenue is no longer a headache.
• Increased accuracy in billing which has decreased the amount of invoice inquiries by our clients.
• Sped up the quote-to-cash process with Salesforce.com and Stripe integration. Sales orders are processed faster and customers are utilizing "buttons" on invoices to submit payment details.
• Increased our ability to stay on top of past due invoices with new collections module.
• The metrics in SaaSOptics has improved financial presentations by providing more insight into our business.

Incentivized

• Oracle Textura Payment Management has dramatically improved our AR process (when the GC uses it). We wish that every job used it so we wouldn't have to deal with the dozens of builder-specific invoicing processes each month. Before Oracle Textura Payment Management, each builder had specific process we had to follow in order to get paid. After GCs started to use it, we have been able to consolidate multiple clients and jobs into a single easy-to-learn and easy-to-teach process that allows us to submit invoices easily and track when we are going to get paid.

Incentivized