Medallia

Medallia

40 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Medallia	Score8 out of 10	N/A	Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.	N/A

Pricing

Medallia

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Pricing Offerings
Medallia
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Optional

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Community Pulse
Key User Insights
	Medallia
Considered Both Products	Medallia Bruce Lee Account Manager in Sales at RingCentral (Consumer Services, 5001-10,000 employees) Chose Medallia We are also using Salesforce.com for our customers/clients' records, usage, cases, and such. Like Medallia, we are using Salesforce.com to understand the different account usage based on the services we provide. With the data provided by Salesforce.com, we would understand … Incentivized Helpful? Michelle Joyce Nael Account Executive in Sales at RingCentral (Telecommunications, 201-500 employees) Chose Medallia Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed … Incentivized Helpful? Jose Michael dela Cruz Account Manager in Sales at RingCentral (Information Technology & Services, 5001-10,000 employees) Chose Medallia Medallia is one of our many tools for our agents and managers. It stands out because, in this tool, we get to hear our customers and build stronger relationships with them. We are able to see reports to keep track of those tasks assigned to agents and see how well they are … Incentivized Helpful? Angela Ocampo Account Manager in Sales at RingCentral (Consumer Services, 51-200 employees) Chose Medallia Medallia was selected by our company as it is easy to use and applicable for our business role. Incentivized Helpful? Verified User Chose Medallia Medallia is easier to use and understand. Incentivized Helpful? Verified User Chose Medallia I've only used Medallia and it's been a great experience for me to track our promoters and detractors. Incentivized Helpful? Emerson Cruz Account Executive 2 in Sales at RingCentral (Consumer Services, 1001-5000 employees) Chose Medallia Easier to use and view every survey. Incentivized Helpful? Jose Harley Bueno Sales Manager in Sales at RingCentral (Telecommunications, 1001-5000 employees) Chose Medallia Medallia is easy to use and has a lot of features that are tailored to fit the organization. Incentivized Helpful? Rovie Casiguen Account Executive in Sales at RingCentral (Consumer Services, 10,001+ employees) Chose Medallia Medallia is letting the customer speak from their point of view and their experiences. Incentivized Helpful? Verified User Chose Medallia Medallia is a true enterprise solution. Our account management team truly partners with us. The user interface is simple and intuitive to use. Reporting and dashboards make it easy to find data quickly. Other solutions are great in specific areas (customer support) but did not … Incentivized Helpful? Verified User Chose Medallia I used MaritzCX in a previous company, and find it to be a far superior product with an exceptional support team. I have evaluated the Qualtrics product for previous companies and my existing company, and it appears to be on par with other platforms. Incentivized Helpful? Dave Grorud Assistant General Manager in Customer Service at Interstate Hotels (Hospitality, 10,001+ employees) Chose Medallia No experience with competitors. Incentivized Helpful? Noomi Codon Senior Director Voice of the Customer at BlueJeans Network (Computer Software, 501-1000 employees) Chose Medallia I reviewed a number of platforms and Medallia was at the top for a B-to-B environment and had an easy way to integrate with Salesforce and have all that was needed right in Salesforce. Incentivized Helpful? Verified User Chose Medallia OpinionLab, Foresee Incentivized Helpful? Emily Penfold Dailey Director of Digital Presence in Corporate at Greenwood Hospitality (Hospitality, 1001-5000 employees) Chose Medallia If you have a very large business with multiple outlets, Medallia is a reasonable choice to make because of the major scalability and the vast amounts of data you can collect. If you are a small, one-off, or independent business, it can be very costly and not all of the tools … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

User Ratings
	Medallia
Likelihood to Recommend	9.2 (21 ratings)
Usability	9.0 (2 ratings)
Support Rating	7.0 (2 ratings)