Medallia

Medallia is being used by the whole organization. It allows us to track surveys from our customers, be it for detractors or promoters. This helps us check and understand the customers' experience with the service in the form of data. The data is used to analyze and perform necessary actions to improve and elevate their experience.

• [It] helps improve the customer experience.
• Medallia can be use to provide better service with customers.
• [It also helps us] to know which area we need to focus [our efforts].

Salesforce.com, Xactly Commission Expense Accounting (CEA), RingCentral

Salesforce.com

Club members were sent survey links to rate our gym on Medallia. Overall I think it is an easy platform to use and customer-friendly. I do feel that it wasn't a clear depiction of the status of our business based on the fact that it was mostly just the angry members who took the time to complete the surveys.

• Corporate uses Medallia ratings to set bonuses which can be good and bad
• Surveys sent to new members allow for better retention.
• Surveys allow clients to discuss issues they might not have brought up otherwise

Medallia is being used to manage our customers' feedback. Relationship surveys are being sent to our customers so they can share their experience as customers. They can rate their experience and provide detailed feedback on how their sales representatives were able to assist them. With Medallia, our customers are able to voice out how RingCentral employees can help improve their services. As a manager, this product has helped guide and coach my account executives on how they can improve and do better to serve our current customers. Medallia has helped us mitigate churns and create upsell opportunities by identifying which customers we should be targeting when they make their calls. Medallia has helped build our account executives' and customers' relationships. It's a great tool to use in every organization if customer relationships and feedbacks are important for the company. Medallia is so easy to use and has everything we need to make sure customers' voices are heard, and their concerns are taken care of by the right people and team. All the templates uploaded in Medallia are also useful, and my team has found Medallia pretty easy to navigate. Our customers also utilize Medallia and so far have found this helpful for them.

• Referrals
• Churn mitigation
• Relationship building

We use it for client feedback; whenever the client has some feedback that they want to be addressed properly, they are sent through Medallia. Since we hear directly from customer experience, this will help us improve our services or avoid certain issues from happening again in the future. It's beneficial for us at a business level.

• It helps us prepare and intervene for major churns.

NICE Adaptive WFO, Cisco 350X Series Stackable Managed Switches

We use Medallia to see all of our customers' feedback and set a touch-base strategy after feedback has been posted. We can also set filters to see tasks that are still open, in progress, and closed. Our sales and support team uses Medallia to find out how the service is working out for our clients. Medallia helps us to see opportunities that we need to work on through our customers' point of view.

• It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
• It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.

Salesforce Lightning Platform (formerly Salesforce App Cloud), Xactly Commission Expense Accounting (CEA), Workday Cloud Platform, LinkedIn Jobs, NICE CXone (formerly NICE inContact), SalesHood

Salesforce Lightning Platform (formerly Salesforce App Cloud), Okta Workflows (Azuqua), SalesHood, Workday Cloud Platform, DocuSign, LinkedIn Jobs and Xactly Commission Expense Accounting (CEA)