Medallia Agent Connect vs. MindTouch
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Medallia Agent Connect | Score4.1 out of 10 | N/A | Medallia Agent Connect (based on the former Stella Connect) is a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking. Stella Connect was acquired by Medallia September 2020. | N/A |
 MindTouch | Score7 out of 10 | N/A | MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes. | N/A |
| Medallia Agent Connect | MindTouch | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Medallia Agent Connect | MindTouch | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 7.6 |
| Likelihood to Renew | - | 8.8 |
| Usability | - | 7.5 |
| Performance | - | 8.0 |
| Support Rating | 10.0 | 7.8 |
| Online Training | - | 8.8 |
| Implementation Rating | - | 7.7 |
| Configurability | - | 5.0 |
| Ease of integration | - | 9.0 |
| Product Scalability | - | 1.4 |
| Vendor post-sale | - | 9.3 |