Mediafly vs. MiaRec Conversation Analytics

If all of your data isn't consolidated in one place, this product is less appropriate. If your company or team structure isn't yet developed to the point where you have well defined sales targets based on historical data and accurate forecasting, many of the benefits of Insight Squared's data analysis could be lost on you. Ask yourself first if your sales team is at the point where you're ready to utilise data analytics to scale your sales effectively.

And I love how collaborative all the different areas are with us as customers. I feel that our contribution is valued. allowing them to make all of their sales calls throughout the day without compromising their personal cell phones. We can even connect your mobile numbers on the back end, allowing our reps to receive calls on their mobile, wherever they happen to be at the time.

Incentivized

• I love the flexibility that InsightSquared has to offer. We have a number of Salesforce fields that are used in different ways because we aren't strictly a sales company. They have been helping us from the beginning to figure out the best ways to organize our data to get the information we're looking for.
• The Dashboards within the system are great. I wish we used them better than we currently do, but that is a growth area for us. As the admin, I have the capability to setup dashboards for different users who may not be as tech-savy. This is huge because I can play around with them and experiment before we implement for the user.

• The dedicated CSM is always helpful, as are the annual business reviews and ongoing conversations to ensure
• Customizing the chat icon was easy, and changes can be implemented on the site in seconds.

Incentivized

• I'd love to see the user interface available in other languages, especially Spanish.
• As an administrator, I would like to be able to make more customizations myself. I believe this is on their roadmap.
• When I create a new user in Salesforce, I would like to be able to force InsightSquared to update and immediately enable the new user rather than wait for the normally scheduled update to appear in their system. Right now, it takes about a day for the new user to appear in InsightSquared.

• they are powerful routing mechanisms that allow us to create the workflows we need
• I really like the way they communicate. We were assigned a customer success representative and ours is AMAZING.

Incentivized

The usefulness of InsightSquared on a day to day basis. Mind you, I don't know of comparable products (other than the Salesforce dashboard, which I'm not a huge fan of; InsightSquared is sexier), so that is also a factor. If I was approached by a vendor with a similar solution and maybe less expensive? It would definitely be a conversation to have

InsightSquared is easy to use overall. Running reports and creating dashboards is quick and easy - drag and drop functionality. All reports have multi-filter options allowing you to drill down into your data. Scorecards for employees help show how quickly a rep can start selling after they join your team. Activity ratios provide insight into what it takes from a KPI standpoint to close a deal.

Every time I go to use InsightSquared it has been available and fully functional

The Best

InsightSquared has a very responsive team, and always willing to help with reporting needs which are not able to be completed in house. They do offer a professional services team at an additional cost, so if your reporting is very complex, or you have a team that is continuously changing the type of metrics they require as a business, their support team will be an invaluable asset for you.

Incentivized

Our internal SF team looked at some alternatives that Salesforce already provides, as well as Tableau which we use internally. InsightSquared is preferred within our org because it is tailored for sales analytics and is easy to get up and running with meaningful components quickly if our leadership needs to get specific graphs.

Incentivized

• Since implementing Mediafly we have seen 140% higher ARR in deals.
• Win rates have increased by 45%.
• Our value consultants are able to take on 2x more deals at a time.

Incentivized

• Sometimes when we click to call, 2 additional numbers are added and the number is logged
• Putting clients on hold and transferring clients is very easy.

Incentivized