MegaMeeting.com vs. MiContact Center

Megameeting.com performs very good for video conference and screen sharing. You can get your access and provide someone else to control your screen with no extra cost. Also, the video quality and audio of the software performs excellent, even at a low-speed bandwidth connection, which has happened several times.

Incentivized

I handle all of our new hires for our company. Its easy for me to set them up and get them connected if mitel is loaded on their devices. I always encourage them to use this is their work flow.

Incentivized

• Webinars can be streamed up to 200 people
• Platform is web based

Incentivized

• Call forwarding
• Voicemail
• Detailed contact list

Incentivized

• Not interactive to use when going live
• Service fee have few features listed

Incentivized

• Can be little economic
• Hustle to find the right analysis
• Support can be improved

Megameeting.com performs well against significant software such as GoToMeeting. I think that it's an emerging software that needs some good updates to keep up the big guys, but currently, it is heading on the correct road. Not sure if applicable, but I would recommend the developers to create a smoke test to the chat feature, I was able to find bugs on it.

Incentivized

- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.

• Positive: Save money on training relocation
• Positive: Low cost for a high end software

Incentivized

• Overall Support system
• Great NPS score
• No dropped calls