TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Meltwater

    Score8.1 out of 10
    N/AMeltwater Media Intelligence platform is a set of public relations software tools for media monitoring, social media monitoring, and collecting brand insights. The four areas of functionality are Monitor, Analyze, Distribute, and Engage. (Note that this product combines features from the vendor Meltwater's former Buzz, Press, and News products.)N/A

    Muck Rack

    Score6.9 out of 10
    N/AMuck Rack is a public relations offering from Sawhorse Media.

    $5,000

    per year

    Pricing
    MeltwaterMuck Rack
    Editions & Modules
    No answers on this topic
    Muck Rack
    5,000
    per year
    Offerings
    Pricing Offerings
    MeltwaterMuck Rack
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    MeltwaterMuck Rack
    Considered Both Products
    Meltwater
    Chose Meltwater
    I started using Meltwater because of a client. I do find it much easier to use than Cision. I hear good things about Muck Rack and recently had a demo. That's probably the one I would use if I were to leave Meltwater. Cision has always been difficult to use, in my opinion.
    Incentivized
    Chose Meltwater
    Meltwater serves as an all-in-one platform, so it has benefitted us greatly in being able to service a variety of needs in one place. Having a streamlined platform is important to our team since it can feel counterproductive to visit a variety of products to service one …
    Incentivized
    Chose Meltwater
    [In my opinion,] Meltwater [Media Intelligence Platform]'s media database simply doesn't stack up to what Cision offers. It doesn't matter how nice the interface is if the data included in the database you're pulling from isn't complete or well organized. Cision can be clunky, …
    Incentivized
    Muck Rack
    Chose Muck Rack
    Muck Rack has the most up-to-date contact database and the most common-sense functionality. It works like google to easily find, source, and sort contacts. It is much more user-friendly, whereas Meltwater and Cision don't perform regular updates and still have contacts that …
    Incentivized
    Chose Muck Rack
    Muck Rack is very specific to social media and was first to market with their service. The other platforms offer more capabilities and "products" but Muck Rack stays true to monitoring social contacts and conversations.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
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    Implementation went as expected
    No answers on this topic
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    User Ratings
    MeltwaterMuck Rack
    Likelihood to Recommend
    8.1
    (73 ratings)
    5.5
    (16 ratings)
    Likelihood to Renew
    8.0
    (9 ratings)
    8.0
    (1 ratings)
    Usability
    9.0
    (4 ratings)
    9.0
    (2 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.5
    (28 ratings)
    9.4
    (4 ratings)
    In-Person Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.1
    (2 ratings)
    5.0
    (1 ratings)
    Vendor post-sale
    1.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    -
    (0 ratings)