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Metabase vs. Zendesk Explore

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Metabase

50 Reviews and Ratings

Zendesk Explore

59 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Metabase

    Score7.7 out of 10
    		N/AMetabase aims to bring data tools with the simplicity of consumer products to the crufty world of enterprise business intelligence. Their open source analytics and business intelligence applications connect to most commonly used databases to let anyone in a company ask questions, and create dashboards or nightly emails without knowing SQL. Metabase Enterprise enables the user to embed branded analytics into customer applications.

    $85

    per month

    Zendesk Explore

    Score8.7 out of 10
    		N/AZendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
    Pricing
    MetabaseZendesk Explore
    Editions & Modules
    Starter
    $85
    per month (includes 5 users, then $5 per user, per month)
    Starter
    $85
    per month up to 5 users
    Pro
    $500
    per month up to 10 users
    Growth
    $749
    per month (includes 10 users, then $15 per user, per month)
    Enterprise
    15,000
    per year
    Open Source
    Free
    No answers on this topic
    Offerings
    Pricing Offerings
    MetabaseZendesk Explore
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    MetabaseZendesk Explore
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Metabase and Zendesk Explore
    Feature
    Metabase
    7.4
    4 Ratings
    Zendesk Explore
    9.0
    9 Ratings
    Pixel Perfect reports8.02 Ratings7.15 Ratings
    Customizable dashboards8.04 Ratings10.09 Ratings
    Report Formatting Templates6.34 Ratings9.97 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Metabase and Zendesk Explore
    Feature
    Metabase
    8.3
    4 Ratings
    Zendesk Explore
    8.3
    9 Ratings
    Drill-down analysis8.54 Ratings9.59 Ratings
    Formatting capabilities7.44 Ratings9.09 Ratings
    Integration with R or other statistical packages7.92 Ratings4.85 Ratings
    Report sharing and collaboration9.54 Ratings10.09 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Metabase and Zendesk Explore
    Feature
    Metabase
    8.7
    2 Ratings
    Zendesk Explore
    8.4
    9 Ratings
    Publish to Web9.01 Ratings6.96 Ratings
    Publish to PDF9.01 Ratings9.07 Ratings
    Report Versioning8.02 Ratings9.03 Ratings
    Report Delivery Scheduling9.01 Ratings8.97 Ratings
    Delivery to Remote Servers00 Ratings8.04 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Metabase and Zendesk Explore
    Feature
    Metabase
    8.8
    4 Ratings
    Zendesk Explore
    7.1
    7 Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)8.54 Ratings6.66 Ratings
    Location Analytics / Geographic Visualization10.02 Ratings7.16 Ratings
    Predictive Analytics8.92 Ratings5.55 Ratings
    Pattern Recognition and Data Mining7.92 Ratings9.43 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Metabase and Zendesk Explore
    Feature
    Metabase
    9.5
    4 Ratings
    Zendesk Explore
    9.1
    9 Ratings
    Multi-User Support (named login)8.64 Ratings9.58 Ratings
    Role-Based Security Model10.03 Ratings9.59 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)9.54 Ratings8.07 Ratings
    Report-Level Access Control9.53 Ratings8.64 Ratings
    Single Sign-On (SSO)10.04 Ratings10.07 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Metabase and Zendesk Explore
    Feature
    Metabase
    9.0
    2 Ratings
    Zendesk Explore
    7.8
    7 Ratings
    Responsive Design for Web Access8.01 Ratings6.05 Ratings
    Mobile Application10.01 Ratings8.32 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile9.02 Ratings9.06 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Metabase and Zendesk Explore
    Feature
    Metabase
    8.8
    3 Ratings
    Zendesk Explore
    5.9
    4 Ratings
    REST API8.93 Ratings5.34 Ratings
    Javascript API9.02 Ratings5.93 Ratings
    iFrames9.02 Ratings5.53 Ratings
    Java API10.01 Ratings5.63 Ratings
    Themeable User Interface (UI)7.02 Ratings6.23 Ratings
    Customizable Platform (Open Source)9.01 Ratings7.02 Ratings
    User Ratings
    MetabaseZendesk Explore
    Likelihood to Recommend
    8.5
    (4 ratings)
    9.5
    (9 ratings)
    Usability
    8.0
    (3 ratings)
    10.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.2
    (3 ratings)
    Data Sources
    -
    (0 ratings)
    7.3
    (3 ratings)