Metric Insights vs. Zendesk Explore
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Metric Insights | Score6 out of 10 | N/A | Metric Insights is a business intelligence solution designed as a supplemental tool to Tableau. It monitors data and reaches out to users if key performance indicators, which are stored in a KP repository, vary to a significant degree. In the event of variance, the system send out an alert. | N/A |
 Zendesk Explore | Score8.7 out of 10 | N/A | Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019. | N/A |
| Metric Insights | Zendesk Explore | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| BI Standard Reporting |
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| Ad-hoc Reporting |
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| Report Output and Scheduling |
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| Data Discovery and Visualization |
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| Access Control and Security |
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| Application Program Interfaces (APIs) / Embedding |
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| Metric Insights | Zendesk Explore | |
|---|---|---|
| Likelihood to Recommend | - | 9.5 |
| Usability | - | 10.0 |
| Support Rating | - | 10.0 |
| Data Sharing and Collaboration | - | 8.2 |
| Data Sources | - | 7.3 |