TrustRadius

Metrofax vs. OpenText RightFax

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Metrofax
Score 8.0 out of 10
N/A
MetroFax provides Internet fax solutions that match individual client needs, whether that is for a small business with basic fax needs or a large company that needs a high-volume plan. MetroFax enables users to send and receive faxes from a PC or Mac using a Web-dashboard or email, and from a smartphone with mobile apps for iPhone and Android.
$11.95
per month
OpenText RightFax
Score 8.0 out of 10
N/A
Captaris was acquired by OpenText in November, 2008. Their technology was the basis for OpenText Fax Solutions. These solutions include several levels of service, including OpenText RightFax, an enterprise fax server, and RightFax Managed Service which is hosted by OpenText.N/A
Pricing
MetrofaxOpenText RightFax
Editions & Modules
Essential
$11.95
per month
Value Plan
$14.95
per month
Professional
$37.95
per month
No answers on this topic
Offerings
Pricing Offerings
MetrofaxOpenText RightFax
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual subscription.—
More Pricing Information
Community Pulse
MetrofaxOpenText RightFax
Considered Both Products
Metrofax

No answer on this topic

OpenText RightFax
Ed Davis | TrustRadius Reviewer
Ed Davis
Director of Information Technology
Chose OpenText RightFax
I think Concord has better administrative dashboards and the cloud based system makes it easy to access from anywhere without requiring VPN connection. The Shared queue management in Concord is more complex and are not as easy to use as it is with [OpenText] RightFax. Concord …
Verified User
Anonymous
Chose OpenText RightFax
We were customers of Biscom FaxCom services for 8+ years. When the company decided to begin doubling their maintenance fees, it was time to look for other services. On a feature to feature basis, both solutions are similar. We decided to go with OpenText Fax Solutions since it …
Best Alternatives
MetrofaxOpenText RightFax
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
Enterprises
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MetrofaxOpenText RightFax
Likelihood to Recommend
-
(0 ratings)
6.6
(0 ratings)
Support Rating
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
MetrofaxOpenText RightFax
Likelihood to Recommend
No answers on this topic
We are currently having a lot of issues with this product with being able to get it to work in our environment with out having to reboot the [OpenText] RightFax server multiple times a week. I know a lot of this is due to our complex environment with multiple systems.
RL
Robert Ladd
Systems Administrator III
Read full review
Pros
No answers on this topic
  • Can easy transfer faxes between end users
  • Faxes can be sent straight to email
  • Very easy to setup and manage
Ed Davis | TrustRadius Reviewer
Ed Davis
Director of Information Technology
Read full review
Cons
No answers on this topic
  • Being able to upgrade this product
  • Make it easier for users to verify the faxes
  • Working with support could use improvement.
RL
Robert Ladd
Systems Administrator III
Read full review
Support Rating
No answers on this topic
OpenText Fax Support is wonderful! They really go the extra mile to support their customers. So far, they've been able to address simple and complex issues. A big plus is the fact that they are very pleasant on the phone. They do not get upset at the customer and have great follow up on any tickets opened.
Verified User
Anonymous
Read full review
Alternatives Considered
No answers on this topic
I think Concord has better administrative dashboards and the cloud based system makes it easy to access from anywhere without requiring VPN connection. The Shared queue management in Concord is more complex and are not as easy to use as it is with [OpenText] RightFax. Concord cost more to operate.
Ed Davis | TrustRadius Reviewer
Ed Davis
Director of Information Technology
Read full review
Return on Investment
No answers on this topic
  • The staff has been able to send faxes anywhere.
  • Using SIP, we've been able to scale up the faxing channels without having to install additional POTs lines.
Verified User
Anonymous
Read full review
ScreenShots