| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 MiCloud Connect | Score7.8 out of 10 | N/A | MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software. | $20.99 per user/per month |
 Skype for Business / Lync (discontinued) | Score8.7 out of 10 | N/A | Skype for Business was an online messaging and conferencing tool, now superseded by Microsoft Teams. | N/A |
| MiCloud Connect | Skype for Business / Lync (discontinued) | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| MiCloud Connect | Skype for Business / Lync (discontinued) | |
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| Considered Both Products | Chose MiCloud Connect Similar overall goals, but ShoreTel is easier to use from both a user standpoint as well as administrative standpoint. ShoreTel easily can be supported internally whereas Mitel would require more pro services Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Skype for Business / Lync (discontinued) We don't use the ShoreTel communicator app for our instant messaging because we think that the Skype for Business application is a better tool for our organization. We like the functionality and ability to integrate with our email system. We also think it is quite easy to use … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| MiCloud Connect | Skype for Business / Lync (discontinued) | |||||||||||||||||||
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| Performance & Compatibility of Online Events Software |
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| Screen Sharing |
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| Online Meetings / Events |
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| Online Events Collaboration |
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| Online Events Security |
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| MiCloud Connect | Skype for Business / Lync (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 8.3 | 8.4 |
| Likelihood to Renew | 8.6 | 9.0 |
| Usability | 8.0 | 9.0 |
| Availability | 10.0 | - |
| Performance | 5.1 | - |
| Support Rating | 3.5 | 8.5 |
| In-Person Training | 6.0 | - |
| Online Training | 2.0 | - |
| Implementation Rating | 9.6 | 7.0 |
| Configurability | 6.4 | - |
| Ease of integration | 9.1 | - |
| Product Scalability | 7.6 | - |
| Vendor post-sale | 9.1 | - |
| Vendor pre-sale | 9.1 | - |
