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MiContact Center vs. RemoteMeeting

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MiContact Center

7 Reviews and Ratings

RemoteMeeting

1 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MiContact Center

    Score9.5 out of 10
    		N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    RemoteMeeting

    Score8 out of 10
    Small Businesses (1-50 employees)
    		A web-based video conferencing tool. Supports mobile, browser and AI minutes. RemoteMeeting is a video conferencing solution. Use a browser to start and join video conferences. No need for a dedicated application. Present a desktop, share documents and interactively mark on them. Create automated meeting minute as record them for later review. RemoteMeeting can detect the speaker automatically and pin it in the main screen for a more immersive…

    $0.20

    per usage

    Pricing
    MiContact CenterRemoteMeeting
    Editions & Modules
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    RemoteMeeting Pay-per-USE
    $0.20 / min
    per usage
    RemoteMeeting Pay-per-USER
    $17.99 / month
    per user
    Offerings
    Pricing Offerings
    MiContact CenterRemoteMeeting
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—** Server deployment option available upon request.
    More Pricing Information
    Features
    MiContact CenterRemoteMeeting
    Contact Center Software
    Comparison of Contact Center Software features of MiContact Center and RemoteMeeting
    Feature
    MiContact Center
    8.5
    2 Ratings
    RemoteMeeting
    -
    Ratings
    Agent dashboard9.01 Ratings00 Ratings
    Validate callers8.01 Ratings00 Ratings
    Outbound response9.02 Ratings00 Ratings
    Call forwarding8.42 Ratings00 Ratings
    Click-to-call (CTC)9.52 Ratings00 Ratings
    Warm transfer9.01 Ratings00 Ratings
    Predictive dialing7.52 Ratings00 Ratings
    Interactive voice response9.52 Ratings00 Ratings
    REST APIs8.01 Ratings00 Ratings
    Call scripts8.01 Ratings00 Ratings
    Call tracking9.02 Ratings00 Ratings
    Multichannel integration8.01 Ratings00 Ratings
    CRM software integration8.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of MiContact Center and RemoteMeeting
    Feature
    MiContact Center
    8.6
    2 Ratings
    RemoteMeeting
    -
    Ratings
    Inbound call routing8.52 Ratings00 Ratings
    Omnichannel inbound routing9.01 Ratings00 Ratings
    Recording8.52 Ratings00 Ratings
    Quality management8.52 Ratings00 Ratings
    Call analytics8.01 Ratings00 Ratings
    Historical reporting9.01 Ratings00 Ratings
    Live reporting9.01 Ratings00 Ratings
    Customer surveys9.01 Ratings00 Ratings
    Customer interaction analytics8.01 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of MiContact Center and RemoteMeeting
    Feature
    MiContact Center
    -
    Ratings
    RemoteMeeting
    8.0
    1 Ratings
    High quality audio00 Ratings8.01 Ratings
    High quality video00 Ratings8.01 Ratings
    Low bandwidth requirements00 Ratings8.01 Ratings
    Mobile support00 Ratings8.01 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of MiContact Center and RemoteMeeting
    Feature
    MiContact Center
    -
    Ratings
    RemoteMeeting
    8.0
    1 Ratings
    Desktop sharing00 Ratings8.01 Ratings
    Whiteboards00 Ratings8.01 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of MiContact Center and RemoteMeeting
    Feature
    MiContact Center
    -
    Ratings
    RemoteMeeting
    8.0
    1 Ratings
    Calendar integration00 Ratings8.01 Ratings
    Meeting initiation00 Ratings8.01 Ratings
    Integrates with social media00 Ratings8.01 Ratings
    Record meetings / events00 Ratings8.01 Ratings
    Slideshows00 Ratings8.01 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of MiContact Center and RemoteMeeting
    Feature
    MiContact Center
    -
    Ratings
    RemoteMeeting
    8.0
    1 Ratings
    Live chat00 Ratings8.01 Ratings
    Audience polling00 Ratings8.01 Ratings
    Q&A00 Ratings8.01 Ratings
    Online Events Security
    Comparison of Online Events Security features of MiContact Center and RemoteMeeting
    Feature
    MiContact Center
    -
    Ratings
    RemoteMeeting
    8.0
    1 Ratings
    User authentication00 Ratings8.01 Ratings
    Participant roles & permissions00 Ratings8.01 Ratings
    Confidential attendee list00 Ratings8.01 Ratings
    User Ratings
    MiContact CenterRemoteMeeting
    Likelihood to Recommend
    9.5
    (2 ratings)
    8.0
    (1 ratings)