TrustRadius

MiContact Center vs. ScriptMe Lite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MiContact Center
Score 9.5 out of 10
N/A
Canadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.
$7
per month
ScriptMe Lite
Score 0.0 out of 10
N/A
ScriptMe Lite is a desktop transcription software. It is for both Mac and Windows, and allows unlimited audio and video transcription. It works offline, so files don't need to be uploaded to the cloud, and so that it is secure for businesses, government institutions, small businesses, startups and students.N/A
Pricing
MiContact CenterScriptMe Lite
Editions & Modules
Brightmetrics for Mitel MiContact Center
$7
per month
No answers on this topic
Offerings
Pricing Offerings
MiContact CenterScriptMe Lite
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
MiContact CenterScriptMe Lite
Considered Both Products
MiContact Center
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Chose MiContact Center
- Great Tool for contact center who would like to have all the processes under single roof
- Premium features and best analytics to understand the process metrics
- We have been able to onboard new joiner's easily without much support form the MITEl team and they have been …
ScriptMe Lite

No answer on this topic

Features
MiContact CenterScriptMe Lite
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
MiContact Center
8.5
Ratings
2% above category average
ScriptMe Lite
-
Ratings
Agent dashboard9.00 Ratings00 Ratings
Validate callers8.00 Ratings00 Ratings
Outbound response9.00 Ratings00 Ratings
Call forwarding8.40 Ratings00 Ratings
Click-to-call (CTC)9.50 Ratings00 Ratings
Warm transfer9.00 Ratings00 Ratings
Predictive dialing7.50 Ratings00 Ratings
Interactive voice response9.50 Ratings00 Ratings
REST APIs8.00 Ratings00 Ratings
Call scripts8.00 Ratings00 Ratings
Call tracking9.00 Ratings00 Ratings
Multichannel integration8.00 Ratings00 Ratings
CRM software integration8.00 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
MiContact Center
8.6
Ratings
5% above category average
ScriptMe Lite
-
Ratings
Inbound call routing8.50 Ratings00 Ratings
Omnichannel inbound routing9.00 Ratings00 Ratings
Recording8.50 Ratings00 Ratings
Quality management8.50 Ratings00 Ratings
Call analytics8.00 Ratings00 Ratings
Historical reporting9.00 Ratings00 Ratings
Live reporting9.00 Ratings00 Ratings
Customer surveys9.00 Ratings00 Ratings
Customer interaction analytics8.00 Ratings00 Ratings
Best Alternatives
MiContact CenterScriptMe Lite
Small Businesses
CloudTalk
CloudTalk
Score 7.2 out of 10
Dragon Speech Recognition
Dragon Speech Recognition
Score 9.0 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.2 out of 10
Dovetail
Dovetail
Score 8.3 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 7.0 out of 10
Verint Speech and Text Analytics
Verint Speech and Text Analytics
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MiContact CenterScriptMe Lite
Likelihood to Recommend
9.5
(0 ratings)
-
(0 ratings)
User Testimonials
MiContact CenterScriptMe Lite
Likelihood to Recommend
I handle all of our new hires for our company. Its easy for me to set them up and get them connected if mitel is loaded on their devices. I always encourage them to use this is their work flow.
Verified User
Anonymous
Read full review
No answers on this topic
Pros
  • Call forwarding
  • Voicemail
  • Detailed contact list
Verified User
Anonymous
Read full review
No answers on this topic
Cons
  • Can be little economic
  • Hustle to find the right analysis
  • Support can be improved
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
No answers on this topic
Alternatives Considered
- Great Tool for contact center who would like to have all the processes under single roof - Premium features and best analytics to understand the process metrics - We have been able to onboard new joiner's easily without much support form the MITEl team and they have been working ever since.
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
No answers on this topic
Return on Investment
  • Overall Support system
  • Great NPS score
  • No dropped calls
Nithin Rao | TrustRadius Reviewer
Nithin Rao
Operations Manager
Read full review
No answers on this topic
ScreenShots

ScriptMe Lite Screenshots

Screenshot of ScriptMe Lite at a glance.