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MiContact Center vs. Sharpen Contact Center Platform

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MiContact Center

    Score9.5 out of 10
    N/ACanadian company Mitel offers MiContact Center, a call and contact center solution designed for both small businesses and larger enterprises. It comes in several different iterations that support various needs and use cases.

    $7

    per month

    Sharpen Contact Center Platform

    N/AN/ASharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams.

    $90

    one-time fee (with a 3-year commitment)

    Pricing
    MiContact CenterSharpen Contact Center Platform
    Editions & Modules
    Brightmetrics for Mitel MiContact Center
    $7
    per month
    Core Agent
    $90
    one-time fee (with 3-year commitment)
    Performance
    $105
    one-time fee (with 3-year commitment)
    Workforce
    $135
    one-time fee (with 3-year commitment)
    Offerings
    Pricing Offerings
    MiContact CenterSharpen Contact Center Platform
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    MiContact CenterSharpen Contact Center Platform
    Contact Center Software
    Comparison of Contact Center Software features of MiContact Center and Sharpen Contact Center Platform
    Feature
    MiContact Center
    8.5
    2 Ratings
    Sharpen Contact Center Platform
    -
    Ratings
    Agent dashboard9.01 Ratings00 Ratings
    Validate callers8.01 Ratings00 Ratings
    Outbound response9.02 Ratings00 Ratings
    Call forwarding8.42 Ratings00 Ratings
    Click-to-call (CTC)9.52 Ratings00 Ratings
    Warm transfer9.01 Ratings00 Ratings
    Predictive dialing7.52 Ratings00 Ratings
    Interactive voice response9.52 Ratings00 Ratings
    REST APIs8.01 Ratings00 Ratings
    Call scripts8.01 Ratings00 Ratings
    Call tracking9.02 Ratings00 Ratings
    Multichannel integration8.01 Ratings00 Ratings
    CRM software integration8.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of MiContact Center and Sharpen Contact Center Platform
    Feature
    MiContact Center
    8.6
    2 Ratings
    Sharpen Contact Center Platform
    -
    Ratings
    Inbound call routing8.52 Ratings00 Ratings
    Omnichannel inbound routing9.01 Ratings00 Ratings
    Recording8.52 Ratings00 Ratings
    Quality management8.52 Ratings00 Ratings
    Call analytics8.01 Ratings00 Ratings
    Historical reporting9.01 Ratings00 Ratings
    Live reporting9.01 Ratings00 Ratings
    Customer surveys9.01 Ratings00 Ratings
    Customer interaction analytics8.01 Ratings00 Ratings
    User Ratings
    MiContact CenterSharpen Contact Center Platform
    Likelihood to Recommend
    9.5
    (2 ratings)
    -
    (0 ratings)