Joule vs. Microsoft 365 Copilot

For Development using Joule is improving very well. Lot of improvement is still needed. Joule is only available in BTP right now but we are looking forward to use Joule in our RISE environment. Businss AI with Joule is also improving. More and more apps are supported. But to make best use, we need more supported apps and custom app support.

Incentivized

In my experience, if you're using within the Microsoft office suite, it has the best integration. The usability is great and the user has to put little effort to get a task done. On the other hand, in my experience, coding within Visual Code is unreliable and the results are not consistent. You can't use with different programming languages and ask for complex tasks. Pitty because I think the VS integration is great.

Incentivized

• Find connections based on what seems like subjective input
• Find relevant data within 1 trillion data points quickly
• Give clear answers that can be understood by anyone

Incentivized

• Copilot helps me manage my emails efficiently.
• Copilot helps me summarize Teams meetings in real time and generates thoughtful questions during discussions.
• Copilot's ability to generate PowerPoint presentations from other documents has been a major time-saver.
• Copilot seems to outperform other AI platforms in finding sources for search queries.
• Copilot Studio makes it easy for me to generate agents and chatbots.

Incentivized

• Speed in which answers are given in our particular use case
• More learnings on jargon and staying relevant in a constantly changing space
• We'd love this same tool to do more games

Incentivized

• Like all other AI systems, Copilot suffers from hallucinations. You have to be very careful with the output it generates. It could be completely wrong. It needs to be checked and rechecked to see if it is correct.
• Copilot sometimes struggles to formulate accurate responses to complex queries. It will either provide an incomplete response or generate a response that would be completely wrong.
• Right now, I am unable to customize Copilot for my specific needs. Hopefully, in future versions of the AI, this will be taken care of.

Incentivized

Absolutely!!! I have a high regard for the product and will use it for years to come.

Incentivized

Joule has excellent potential and SAP right step towards AI solution. All the great offerings from Joule are very useful. We are waiting for the Joule to support more AI functionality, provide support to custom developments, help in the customer specific scenarios. Availability on our environment is very important for us.

Incentivized

It's integrated well across the Microsoft 365 suite of applications, without getting in the way, and providing useful tools. Some of the integrations need development, e.g. the Outlook add on is quite basic, and the excel and powerpoint ones can't do much yet. The implementation in Teams is really fantastic, significantly improving the experience of recording, transcription, and summarising meetings and action points.

Incentivized

Joule is better because it doesn't take only data available on the web, but combines that with data provided directly by the game publisher through API to us which includes every single match played = all data points from all of those matches. That means that for us Joule gives deeper insights than any online AI chat agent could do

Incentivized

We needed a tool where secure data was not submitted to servers to process as we have some health care related data to keep private. We also needed to be able to test this tool without committing first to see if it is a fit and Microsoft provided this easily to us.

• ROI
• Understanding insights
• Easier to get stuff done

Incentivized

• Service desk employees resolve some tickets much faster thanks to Copilot support. This percentage, according to current knowledge, is between 20% and 30%.
• For administrators, creating scripts and automations with Copilot support saves them a significant amount of time. This currently stands at between 20% and 40%.
• If you don't give the copilot proper instructions, you'll also get answers that aren't valuable. You do need some knowledge or training to get the right answers from the copilot.

Incentivized