Joule

Score6 out of 10

1 Reviews and Ratings

What is Joule?

Joule is an AI copilot that’s grounded in an organization's business data and infused with AI agents. It proactively assists employees in every cloud application they use while automating complex processes.

Categories & Use Cases

Media

Screenshot of the Joule AI agent that helps a production supervisor respond faster, avoid delays, and handle shop-floor disruptions to keep production running at maximum efficiency.

Screenshot of how Joule can deliver insights grounded in business data, empowering employees to make faster, data-driven decisions.

Screenshot of Joule's AI assistance that helps employees work faster by guiding them to the SAP applications and screens where they can complete their next task.

Screenshot of Generative AI assisted code development with Joule that helps teams deploy custom applications and extensions faster.

Screenshot of Joule Studio, where teams can build custom skills and AI agents to address any specific business needs.

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Screenshot of the Joule AI agent that helps a production supervisor respond faster, avoid delays, and handle shop-floor disruptions to keep production running at maximum efficiency.

#1 most frequent

Manufacturing

37.4%

83 installations of 222

#2 most frequent

Professional, Scientific, and Technical Services

18.0%

40 installations of 222

#3 most frequent

Finance and Insurance

7.7%

17 installations of 222

kalpesh purohit

Solution architect in Information Technology at Coop (5001-10,000 employees employees)

Use Cases and Deployment Scope

Joule can be used for creating lots of reports, koi and dashboard. Can be used to create automations.

Pros

Dashboard
Workflow based actions and automations

Cons

Reporting
Document management
Workflow based automation with emails of messages

Return on Investment

Positive- reduce workforce
Negative- reduce workforce

Usability

Verified User

Partner in Sales (201-500 employees employees)

Use Cases and Deployment Scope

We use a unique Joule agent built in SAP's Agent Builder. This agent uses data stored by SAP in Hana Cloud to give us insights on two esport titles that we play at the highest level. So far that data had to be searched through manually, but now Joule can do it super quickly for us through a simple chat window! Truly groundbreaking for the world of competitive gaming (esports).

Pros

Find connections based on what seems like subjective input
Find relevant data within 1 trillion data points quickly
Give clear answers that can be understood by anyone

Cons

Speed in which answers are given in our particular use case
More learnings on jargon and staying relevant in a constantly changing space
We'd love this same tool to do more games

Return on Investment

000 Man hours saved yearly (estimate)
Democratization of data
$120k saved per year at a minimum of manual data entry

Usability

Alternatives Considered

ChatGPT

Other Software Used

SAP Analytics Cloud, SAP HANA Cloud

Verified User

Program Manager in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

Currently it is being used for the standard HR use cases Success factors offers out of the box. We have been developing some custom use cases with the skills and agent builder in Joule Studio as a part of the beta program.

Pros

Responses to standard use cases

Cons

Responses in Joule Studio still seem to require key words to trigger the skills.

Return on Investment

Negative considering clients now need to consider the licensing for multiple super agents and orchestrator agents.

Usability

Alternatives Considered

Microsoft Copilot Studio, Azure AI Bot Service, GitHub Copilot and ServiceNow Orchestration

Other Software Used

Microsoft Teams, ServiceNow Now Platform

Verified User

Director in Human Resources (11-50 employees employees)

Use Cases and Deployment Scope

Implemented Joule for SuccessFactors and it has really enriched the user experience.

Pros

Transactional use cases
Navigational use case
Conversational use cases

Cons

Document grounding
Role based navigations
Better UX

Return on Investment

Users love this
HR tickets have come down
Manager has full access

Usability

Emily Nash-Walker View profile

Sr Dir Product Manager in Engineering at Tungsten Automation (1001-5000 employees employees)

Use Cases and Deployment Scope

Automatic GL Coding for invoices. Using Joule to determine the type of GL Code, how those invoices have been coded and the approval structure in the past and applying this with accuracy

Pros

Natural Language Processing
Determining based on history

Cons

Updating the LLM on a more regular basis

Return on Investment

Ease of use making for less manual intervention
return on investment can take some time to realize

Usability

Oracle Digital Assistant

Agentforce

Microsoft 365 Copilot

Joule

What is Joule?

Categories & Use Cases

Media

Most Frequent Users

Manufacturing

Professional, Scientific, and Technical Services

Finance and Insurance

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

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