Microsoft 365 Copilot vs. Verint Intelligent Virtual Assistant (IVA)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Microsoft 365 Copilot | Score8.8 out of 10 | N/A | For enterprises, Microsoft 365 Copilot (or just Microsoft Copilot) is a generative AI operating as an intelligent virtual assistant for work. Through a chat interface, business users can use it to solve a variety of complex tasks. | $31.50 per month per user |
 Verint Intelligent Virtual Assistant (IVA) | Score7.7 out of 10 | N/A | The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own knowledge management system for self-service. | N/A |
| Microsoft 365 Copilot | Verint Intelligent Virtual Assistant (IVA) | |||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Pricing shown is based on an annual commitment. Discount available for annual payment. | — | ||||||||||||||
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| Microsoft 365 Copilot | Verint Intelligent Virtual Assistant (IVA) | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 7.7 |
| Usability | 9.5 | 5.9 |