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Microsoft BI (MSBI) vs. Zendesk Explore

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Microsoft BI (MSBI)

934 Reviews and Ratings

Zendesk Explore

59 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft BI (MSBI)

    Score7.1 out of 10
    		N/AMicrosoft BI is a business intelligence product used for data analysis and generating reports on server-based data. It features unlimited data analysis capacity with its reporting engine, SQL Server Reporting Services alongside ETL, master data management, and data cleansing.

    $14

    per month per user

    Zendesk Explore

    Score8.7 out of 10
    		N/AZendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
    Pricing
    Microsoft BI (MSBI)Zendesk Explore
    Editions & Modules
    Power BI Pro
    $14
    per month per user
    Power BI Premium
    $24
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft BI (MSBI)Zendesk Explore
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Microsoft BI (MSBI)Zendesk Explore
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Microsoft BI (MSBI) and Zendesk Explore
    Feature
    Microsoft BI (MSBI)
    8.7
    48 Ratings
    Zendesk Explore
    9.0
    9 Ratings
    Pixel Perfect reports9.041 Ratings7.15 Ratings
    Customizable dashboards8.048 Ratings10.09 Ratings
    Report Formatting Templates9.046 Ratings9.97 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Microsoft BI (MSBI) and Zendesk Explore
    Feature
    Microsoft BI (MSBI)
    8.8
    48 Ratings
    Zendesk Explore
    8.3
    9 Ratings
    Drill-down analysis9.043 Ratings9.59 Ratings
    Formatting capabilities8.048 Ratings9.09 Ratings
    Integration with R or other statistical packages9.038 Ratings4.85 Ratings
    Report sharing and collaboration9.048 Ratings10.09 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Microsoft BI (MSBI) and Zendesk Explore
    Feature
    Microsoft BI (MSBI)
    9.0
    47 Ratings
    Zendesk Explore
    8.4
    9 Ratings
    Publish to Web9.043 Ratings6.96 Ratings
    Publish to PDF9.043 Ratings9.07 Ratings
    Report Versioning9.039 Ratings9.03 Ratings
    Report Delivery Scheduling9.042 Ratings8.97 Ratings
    Delivery to Remote Servers9.023 Ratings8.04 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Microsoft BI (MSBI) and Zendesk Explore
    Feature
    Microsoft BI (MSBI)
    9.0
    47 Ratings
    Zendesk Explore
    7.1
    7 Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)9.046 Ratings6.66 Ratings
    Location Analytics / Geographic Visualization9.043 Ratings7.16 Ratings
    Predictive Analytics9.041 Ratings5.55 Ratings
    Pattern Recognition and Data Mining9.01 Ratings9.43 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Microsoft BI (MSBI) and Zendesk Explore
    Feature
    Microsoft BI (MSBI)
    9.0
    48 Ratings
    Zendesk Explore
    9.1
    9 Ratings
    Multi-User Support (named login)9.045 Ratings9.58 Ratings
    Role-Based Security Model9.042 Ratings9.59 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)9.045 Ratings8.07 Ratings
    Report-Level Access Control9.01 Ratings8.64 Ratings
    Single Sign-On (SSO)9.027 Ratings10.07 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Microsoft BI (MSBI) and Zendesk Explore
    Feature
    Microsoft BI (MSBI)
    8.5
    38 Ratings
    Zendesk Explore
    7.8
    7 Ratings
    Responsive Design for Web Access8.035 Ratings6.05 Ratings
    Mobile Application8.026 Ratings8.32 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile10.035 Ratings9.06 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Microsoft BI (MSBI) and Zendesk Explore
    Feature
    Microsoft BI (MSBI)
    8.8
    20 Ratings
    Zendesk Explore
    5.9
    4 Ratings
    REST API9.018 Ratings5.34 Ratings
    Javascript API9.018 Ratings5.93 Ratings
    iFrames9.017 Ratings5.53 Ratings
    Java API9.016 Ratings5.63 Ratings
    Themeable User Interface (UI)9.017 Ratings6.23 Ratings
    Customizable Platform (Open Source)8.016 Ratings7.02 Ratings
    User Ratings
    Microsoft BI (MSBI)Zendesk Explore
    Likelihood to Recommend
    9.0
    (72 ratings)
    9.5
    (9 ratings)
    Likelihood to Renew
    8.0
    (25 ratings)
    -
    (0 ratings)
    Usability
    8.9
    (14 ratings)
    10.0
    (2 ratings)
    Availability
    9.5
    (2 ratings)
    -
    (0 ratings)
    Performance
    7.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.9
    (15 ratings)
    10.0
    (2 ratings)
    In-Person Training
    6.9
    (3 ratings)
    -
    (0 ratings)
    Online Training
    8.5
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.6
    (7 ratings)
    -
    (0 ratings)
    Configurability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    8.5
    (42 ratings)
    8.2
    (3 ratings)
    Data Sources
    8.4
    (41 ratings)
    7.3
    (3 ratings)