Cortana (discontinued) vs. Verint Intelligent Virtual Assistant (IVA)

Cortana (discontinued)

Cortana (discontinued)

49 Reviews and Ratings

Verint Intelligent Virtual Assistant (IVA)

Verint Intelligent Virtual Assistant (IVA)

3 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cortana (discontinued)	Score 7.5 out of 10	N/A	Microsoft's Cortana was a general purpose productivity assistant, that has been deprecated as a standalone product.	N/A
Verint Intelligent Virtual Assistant (IVA)	Score 7.7 out of 10	N/A	The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own knowledge management system for self-service.	N/A

Pricing

Cortana (discontinued)

Verint Intelligent Virtual Assistant (IVA)

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Cortana (discontinued)	Verint Intelligent Virtual Assistant (IVA)
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

—

—

More Pricing Information

Community Pulse
	Cortana (discontinued)	Verint Intelligent Virtual Assistant (IVA)
Considered Both Products	Cortana (discontinued) Verified User Anonymous Chose Cortana (discontinued) IBM Watson Assistant has been early into this market and has improved a lot over time compared to Azure AI Cortana. More documentation related to the services. But Ease of integration Azure AI ranks over IBM Watson Assistant. And again in terms of services offered under the … Incentivized Helpful? Fernanda Ministerio Especialista de Desenvolvimento Industrial Chose Cortana (discontinued) - Lower acquisition cost (my institution has other contracts with Microsoft which lowers the global cost of many tools and technologies) - More learning and study material available (which facilitates learning by teams - More intuitive technology Incentivized Helpful? Rich Mephan Director of Research and Development Chose Cortana (discontinued) Have not evaluate any other similar products, we are a Microsoft Software house so it was a logical decision to use Cortana over other alternatives. Incentivized Helpful?	Verint Intelligent Virtual Assistant (IVA) Verified User Anonymous Chose Verint Intelligent Virtual Assistant (IVA) Verint Intelligent Virtual Assistant had more features and functionality than the Genesys product as well as customization and further options for internal system integration to our existing on-prem systems. In addition, we also had a rapport with other Verint products and … Incentivized Helpful? JR José Martín Rivera Innovation and Projects Manager Chose Verint Intelligent Virtual Assistant (IVA) Verint Intelligent Virtual Assistant is a complement of the previous products selected. Once we study extensive customer wave information to study, and we identified opportunities areas to best and improve the operation then Verint Intelligent Virtual Assistant takes part to … Incentivized Helpful? Verified User Anonymous Chose Verint Intelligent Virtual Assistant (IVA) Salesforce we had a difficult time only because we did not have a Salesforce rep to support our AI journey. For Intercom, this was extremely easy to set up, super easy to create new conversation flows and customize. The only downside Intercom had was they didn't have the … Incentivized Helpful?

Best Alternatives
	Cortana (discontinued)	Verint Intelligent Virtual Assistant (IVA)
Small Businesses	Fin by Intercom Score 8.5 out of 10	Fin by Intercom Score 8.5 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Cortana (discontinued)	Verint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend	7.1 (0 ratings)	7.7 (0 ratings)
Usability	- (0 ratings)	5.9 (0 ratings)

User Testimonials
	Cortana (discontinued)	Verint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend	As a provider of software applications to the legal market there is not a huge amount that the Cortana Intelligence suite can be utilised for though at the speed that new features are being added I suspect that will change very quickly. However the current functionality is clearly really well suited for e-commerce companies or vertical markets where process is very prescriptive and linear. Incentivized Rich Mephan Director of Research and Development Read full review	The IVA is very well suited to handle routine questions and basic actions that would typically require customer support. It may be a little more challenged handling edge cases but in those instances we have found it provides an easy transfer to a live agent Incentivized Verified User Anonymous Read full review
Pros	Ease of Integration for all AI services. Reduced time for development. A one stop for all AI related services. Incentivized Verified User Anonymous Read full review	Payment Handling FAQ Contextual Interaction High Volume, Low Value Calls Replacement Card Handling Incentivized Verified User Anonymous Read full review
Cons	The language understanding service can be a little overwhelming at first trying to understand the differnces between intents and entities Incentivized Rich Mephan Director of Research and Development Read full review	Customer service (support) Reservations E-Commerce Incentivized José Martín Rivera Innovation and Projects Manager Read full review
Usability	No answers on this topic	It is well suited for employees with technical experience Incentivized JL James Liebherr Director, CX Operation Read full review
Alternatives Considered	IBM Watson Assistant has been early into this market and has improved a lot over time compared to Azure AI Cortana. More documentation related to the services. But Ease of integration Azure AI ranks over IBM Watson Assistant. And again in terms of services offered under the ecosystem, Azure AI precedes IBM Watson Assitant. Incentivized Verified User Anonymous Read full review	Verint Intelligent Virtual Assistant is a complement of the previous products selected. Once we study extensive customer wave information to study, and we identified opportunities areas to best and improve the operation then Verint Intelligent Virtual Assistant takes part to give customer solutions. Incentivized José Martín Rivera Innovation and Projects Manager Read full review
Return on Investment	We do not yet have measurements and impact indicators for the adoption of Azure IA. But I believe it will be of high impact in the years to come. We can improve our analysis and optimize team time We can improve our digitization Incentivized Fernanda Ministerio Especialista de Desenvolvimento Industrial Read full review	Decreased overall AHT in chat by 10% minutes Improved overall containment rates by 10% Has yet to help our CSAT/NPS scores Incentivized Verified User Anonymous Read full review
ScreenShots		Verint Intelligent Virtual Assistant (IVA) Screenshots