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Microsoft Dynamics 365 Customer Service vs. Sprinklr Service

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Microsoft Dynamics 365 Customer Service

20 Reviews and Ratings

Sprinklr Service

54 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365 Customer Service

    Score6.4 out of 10
    		N/AMicrosoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations.

    $50

    per month per user

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    Microsoft Dynamics 365 Customer ServiceSprinklr Service
    Editions & Modules
    Dynamics 365 Customer Service Professional
    $50
    per month per user
    Add-In - Chat
    $60
    per month per user
    Dynamics 365 Customer Service Enterprise
    $105
    per month per user
    Dynamics 365 Customer Service Premium
    $195
    per month per user
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365 Customer ServiceSprinklr Service
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Omnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    Microsoft Dynamics 365 Customer ServiceSprinklr Service
    Incident and problem management
    Comparison of Incident and problem management features of Microsoft Dynamics 365 Customer Service and Sprinklr Service
    Feature
    Microsoft Dynamics 365 Customer Service
    8.5
    2 Ratings
    Sprinklr Service
    -
    Ratings
    Organize and prioritize service tickets10.02 Ratings00 Ratings
    Expert directory8.02 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    ITSM collaboration and documentation3.02 Ratings00 Ratings
    Ticket creation and submission10.02 Ratings00 Ratings
    Ticket response10.02 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Microsoft Dynamics 365 Customer Service and Sprinklr Service
    Feature
    Microsoft Dynamics 365 Customer Service
    5.5
    2 Ratings
    Sprinklr Service
    -
    Ratings
    External knowledge base3.02 Ratings00 Ratings
    Internal knowledge base8.02 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Microsoft Dynamics 365 Customer Service and Sprinklr Service
    Feature
    Microsoft Dynamics 365 Customer Service
    7.8
    2 Ratings
    Sprinklr Service
    -
    Ratings
    Customer portal8.02 Ratings00 Ratings
    IVR5.02 Ratings00 Ratings
    Social integration8.02 Ratings00 Ratings
    Email support10.02 Ratings00 Ratings
    Help Desk CRM integration8.02 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Microsoft Dynamics 365 Customer Service and Sprinklr Service
    Feature
    Microsoft Dynamics 365 Customer Service
    -
    Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard00 Ratings8.02 Ratings
    Validate callers00 Ratings6.02 Ratings
    Outbound response00 Ratings6.02 Ratings
    Call forwarding00 Ratings7.02 Ratings
    Click-to-call (CTC)00 Ratings8.01 Ratings
    Warm transfer00 Ratings8.02 Ratings
    Predictive dialing00 Ratings5.02 Ratings
    Interactive voice response00 Ratings8.02 Ratings
    REST APIs00 Ratings8.02 Ratings
    Call scripts00 Ratings7.02 Ratings
    Call tracking00 Ratings7.02 Ratings
    Multichannel integration00 Ratings8.02 Ratings
    CRM software integration00 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Microsoft Dynamics 365 Customer Service and Sprinklr Service
    Feature
    Microsoft Dynamics 365 Customer Service
    -
    Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing00 Ratings7.02 Ratings
    Omnichannel inbound routing00 Ratings10.01 Ratings
    Recording00 Ratings7.02 Ratings
    Quality management00 Ratings7.02 Ratings
    Call analytics00 Ratings8.02 Ratings
    Historical reporting00 Ratings10.01 Ratings
    Live reporting00 Ratings8.02 Ratings
    Customer surveys00 Ratings8.02 Ratings
    Customer interaction analytics00 Ratings8.02 Ratings
    User Ratings
    Microsoft Dynamics 365 Customer ServiceSprinklr Service
    Likelihood to Recommend
    10.0
    (2 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.5
    (7 ratings)
    Usability
    10.0
    (1 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.9
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (2 ratings)