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Microsoft Dynamics 365 Customer Service vs. Zendesk Suite

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Microsoft Dynamics 365 Customer Service

20 Reviews and Ratings

Zendesk Suite

1,015 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365 Customer Service

    Score6.4 out of 10
    		N/AMicrosoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations.

    $50

    per month per user

    Zendesk Suite

    Score8.8 out of 10
    		N/AZendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

    $69

    per month per agent

    Pricing
    Microsoft Dynamics 365 Customer ServiceZendesk Suite
    Editions & Modules
    Dynamics 365 Customer Service Professional
    $50
    per month per user
    Add-In - Chat
    $60
    per month per user
    Dynamics 365 Customer Service Enterprise
    $105
    per month per user
    Dynamics 365 Customer Service Premium
    $195
    per month per user
    Suite Team
    $69
    per month per agent
    Suite Growth
    $115
    per month per agent
    Suite Professional
    $149
    per month per agent
    Suite Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365 Customer ServiceZendesk Suite
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—20% discount available with annual pricing.
    More Pricing Information
    Features
    Microsoft Dynamics 365 Customer ServiceZendesk Suite
    Incident and problem management
    Comparison of Incident and problem management features of Microsoft Dynamics 365 Customer Service and Zendesk Suite
    Feature
    Microsoft Dynamics 365 Customer Service
    8.5
    2 Ratings
    Zendesk Suite
    8.8
    154 Ratings
    Organize and prioritize service tickets10.02 Ratings9.1153 Ratings
    Expert directory8.02 Ratings8.3102 Ratings
    Subscription-based notifications10.01 Ratings8.6106 Ratings
    ITSM collaboration and documentation3.02 Ratings8.5104 Ratings
    Ticket creation and submission10.02 Ratings9.3153 Ratings
    Ticket response10.02 Ratings9.3152 Ratings
    Self Help Community
    Comparison of Self Help Community features of Microsoft Dynamics 365 Customer Service and Zendesk Suite
    Feature
    Microsoft Dynamics 365 Customer Service
    5.5
    2 Ratings
    Zendesk Suite
    8.5
    139 Ratings
    External knowledge base3.02 Ratings8.5133 Ratings
    Internal knowledge base8.02 Ratings8.5127 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Microsoft Dynamics 365 Customer Service and Zendesk Suite
    Feature
    Microsoft Dynamics 365 Customer Service
    7.8
    2 Ratings
    Zendesk Suite
    9.0
    150 Ratings
    Customer portal8.02 Ratings9.2121 Ratings
    IVR5.02 Ratings8.659 Ratings
    Social integration8.02 Ratings8.597 Ratings
    Email support10.02 Ratings9.4147 Ratings
    Help Desk CRM integration8.02 Ratings9.2112 Ratings
    User Ratings
    Microsoft Dynamics 365 Customer ServiceZendesk Suite
    Likelihood to Recommend
    10.0
    (2 ratings)
    9.0
    (192 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (43 ratings)
    Usability
    10.0
    (1 ratings)
    8.9
    (65 ratings)
    Availability
    -
    (0 ratings)
    8.6
    (13 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (10 ratings)
    Support Rating
    -
    (0 ratings)
    5.5
    (31 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.9
    (9 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (18 ratings)
    Configurability
    -
    (0 ratings)
    9.3
    (3 ratings)