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Microsoft Dynamics 365 vs. Microsoft Dynamics AX (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365

    Score7.4 out of 10
    N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Microsoft Dynamics AX (discontinued)

    Score9.1 out of 10
    N/AMicrosoft Dynamics 365 for Finance and Operations (or Dynamics AX) was an ERP product in the Dynamics family. It has been split into separate Dynamics 365 products and is no longer available.N/A
    Pricing
    Microsoft Dynamics 365Microsoft Dynamics AX (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365Microsoft Dynamics AX (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Microsoft Dynamics 365Microsoft Dynamics AX (discontinued)
    Considered Both Products
    Microsoft
    No answer on this topic
    Discontinued Products
    Chose Microsoft Dynamics AX (discontinued)
    Dynamics AX is one of the most advanced ERPs out there. When your business needs grow, many other smaller ERPs struggle to cover them.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Microsoft Dynamics 365Microsoft Dynamics AX (discontinued)
    Sales Force Automation
    Comparison of Sales Force Automation features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    6.9
    70 Ratings
    Microsoft Dynamics AX (discontinued)
    -
    Ratings
    Customer data management / contact management8.069 Ratings00 Ratings
    Workflow management8.067 Ratings00 Ratings
    Territory management6.051 Ratings00 Ratings
    Opportunity management7.063 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.066 Ratings00 Ratings
    Contract management7.052 Ratings00 Ratings
    Quote & order management6.048 Ratings00 Ratings
    Interaction tracking7.060 Ratings00 Ratings
    Channel / partner relationship management6.051 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    6.7
    55 Ratings
    Microsoft Dynamics AX (discontinued)
    -
    Ratings
    Case management6.051 Ratings00 Ratings
    Call center management7.045 Ratings00 Ratings
    Help desk management7.049 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    7.5
    67 Ratings
    Microsoft Dynamics AX (discontinued)
    -
    Ratings
    Lead management8.061 Ratings00 Ratings
    Email marketing7.062 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    8.3
    64 Ratings
    Microsoft Dynamics AX (discontinued)
    -
    Ratings
    Task management8.059 Ratings00 Ratings
    Billing and invoicing management8.044 Ratings00 Ratings
    Reporting9.053 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    7.0
    65 Ratings
    Microsoft Dynamics AX (discontinued)
    -
    Ratings
    Forecasting7.055 Ratings00 Ratings
    Pipeline visualization5.061 Ratings00 Ratings
    Customizable reports9.064 Ratings00 Ratings
    Customization
    Comparison of Customization features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    7.8
    67 Ratings
    Microsoft Dynamics AX (discontinued)
    7.0
    13 Ratings
    Custom fields8.165 Ratings00 Ratings
    Custom objects8.060 Ratings00 Ratings
    Scripting environment7.048 Ratings00 Ratings
    API for custom integration8.052 Ratings5.013 Ratings
    Plug-ins00 Ratings8.912 Ratings
    Security
    Comparison of Security features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    6.5
    62 Ratings
    Microsoft Dynamics AX (discontinued)
    6.0
    14 Ratings
    Single sign-on capability7.056 Ratings5.013 Ratings
    Role-based user permissions6.057 Ratings7.014 Ratings
    Social CRM
    Comparison of Social CRM features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    7.5
    37 Ratings
    Microsoft Dynamics AX (discontinued)
    -
    Ratings
    Social data8.036 Ratings00 Ratings
    Social engagement7.037 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    6.5
    56 Ratings
    Microsoft Dynamics AX (discontinued)
    -
    Ratings
    Marketing automation7.056 Ratings00 Ratings
    Compensation management6.029 Ratings00 Ratings
    Platform
    Comparison of Platform features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    7.0
    48 Ratings
    Microsoft Dynamics AX (discontinued)
    -
    Ratings
    Mobile access7.048 Ratings00 Ratings
    Payroll Management
    Comparison of Payroll Management features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Microsoft Dynamics AX (discontinued)
    8.8
    8 Ratings
    Pay calculation00 Ratings9.07 Ratings
    Benefit plan administration00 Ratings9.05 Ratings
    Direct deposit files00 Ratings8.05 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Microsoft Dynamics AX (discontinued)
    8.3
    14 Ratings
    Dashboards00 Ratings9.012 Ratings
    Standard reports00 Ratings7.014 Ratings
    Custom reports00 Ratings9.014 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Microsoft Dynamics AX (discontinued)
    8.2
    15 Ratings
    Accounts payable00 Ratings7.015 Ratings
    Accounts receivable00 Ratings7.014 Ratings
    Global Financial Support00 Ratings8.06 Ratings
    Primary and Secondary Ledgers00 Ratings9.07 Ratings
    Journals and Reconciliations00 Ratings7.010 Ratings
    Configurable Accounting00 Ratings9.08 Ratings
    Standardized Processes00 Ratings8.99 Ratings
    Inventory Management
    Comparison of Inventory Management features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Microsoft Dynamics AX (discontinued)
    8.7
    13 Ratings
    Inventory tracking00 Ratings8.013 Ratings
    Automatic reordering00 Ratings9.011 Ratings
    Location management00 Ratings9.011 Ratings
    Order Management
    Comparison of Order Management features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Microsoft Dynamics AX (discontinued)
    7.6
    13 Ratings
    Pricing00 Ratings8.012 Ratings
    Order entry00 Ratings9.011 Ratings
    Credit card processing00 Ratings3.09 Ratings
    Cost of goods sold00 Ratings8.010 Ratings
    Order Orchestration00 Ratings9.05 Ratings
    Subledger and Financial Process
    Comparison of Subledger and Financial Process features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Microsoft Dynamics AX (discontinued)
    8.7
    10 Ratings
    Billing Management00 Ratings8.99 Ratings
    Cash and Asset Management00 Ratings8.010 Ratings
    Travel & Expense Management00 Ratings8.97 Ratings
    Budgetary Control & Encumbrance Accounting00 Ratings8.97 Ratings
    Period Close00 Ratings8.07 Ratings
    Project Financial Management
    Comparison of Project Financial Management features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Microsoft Dynamics AX (discontinued)
    8.9
    7 Ratings
    Budgeting and Forecasting00 Ratings9.06 Ratings
    Project Costing00 Ratings8.06 Ratings
    Cost Capture00 Ratings8.05 Ratings
    Capital Project Management00 Ratings9.05 Ratings
    Customer Contract Compliance00 Ratings9.03 Ratings
    Project Revenue Recognition00 Ratings8.95 Ratings
    Project Execution Management
    Comparison of Project Execution Management features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Microsoft Dynamics AX (discontinued)
    8.8
    5 Ratings
    Project Planning and Scheduling00 Ratings8.95 Ratings
    Task Insight for Project Managers00 Ratings9.04 Ratings
    Project Mobile Functionality00 Ratings6.04 Ratings
    Definable Resource Pools00 Ratings9.04 Ratings
    Grants Management
    Comparison of Grants Management features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Microsoft Dynamics AX (discontinued)
    8.7
    4 Ratings
    Award Lifecycle Management00 Ratings9.04 Ratings
    Procurement
    Comparison of Procurement features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Microsoft Dynamics AX (discontinued)
    8.7
    7 Ratings
    Bids Analyzed and Compared00 Ratings9.05 Ratings
    Contract Authoring00 Ratings9.03 Ratings
    Contract Repository00 Ratings9.04 Ratings
    Requisitions-to-Purchase Orders Integrated00 Ratings8.05 Ratings
    Supplier Management00 Ratings8.06 Ratings
    Risk Management
    Comparison of Risk Management features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Microsoft Dynamics AX (discontinued)
    8.8
    2 Ratings
    Risk Repository00 Ratings9.02 Ratings
    Control Management00 Ratings9.02 Ratings
    Control Efficiency Assessments00 Ratings9.02 Ratings
    Issue Detection00 Ratings9.02 Ratings
    Remediation and Certification00 Ratings9.02 Ratings
    Logistics
    Comparison of Logistics features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Microsoft Dynamics AX (discontinued)
    8.5
    6 Ratings
    Transportation Planning and Optimization00 Ratings8.06 Ratings
    Transportation Execution Management00 Ratings8.05 Ratings
    Trade and Customs Management00 Ratings8.95 Ratings
    Fulfillment Management00 Ratings8.04 Ratings
    Warehouse Workforce Management00 Ratings10.05 Ratings
    Manufacturing
    Comparison of Manufacturing features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Microsoft Dynamics AX (discontinued)
    7.7
    6 Ratings
    Production Process Design00 Ratings9.05 Ratings
    Production Management00 Ratings8.05 Ratings
    Configuration Management00 Ratings7.04 Ratings
    Work Execution00 Ratings8.05 Ratings
    Manufacturing Costs00 Ratings9.05 Ratings
    Supply Chain
    Comparison of Supply Chain features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Microsoft Dynamics AX (discontinued)
    9.2
    6 Ratings
    Forecasting00 Ratings9.95 Ratings
    Inventory Planning00 Ratings9.05 Ratings
    Performance Monitoring00 Ratings9.04 Ratings
    Product Lifecycle Management
    Comparison of Product Lifecycle Management features of Microsoft Dynamics 365 and Microsoft Dynamics AX (discontinued)
    Feature
    Microsoft Dynamics 365
    -
    Ratings
    Microsoft Dynamics AX (discontinued)
    9.0
    3 Ratings
    Proposal Management00 Ratings9.02 Ratings
    Product Master Data Management00 Ratings9.03 Ratings
    User Ratings
    Microsoft Dynamics 365Microsoft Dynamics AX (discontinued)
    Likelihood to Recommend
    6.5
    (90 ratings)
    8.0
    (19 ratings)
    Likelihood to Renew
    8.0
    (20 ratings)
    8.0
    (4 ratings)
    Usability
    6.5
    (20 ratings)
    8.0
    (3 ratings)
    Availability
    -
    (0 ratings)
    7.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    7.0
    (1 ratings)
    Support Rating
    8.0
    (11 ratings)
    8.0
    (3 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Online Training
    7.5
    (2 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    9.2
    (4 ratings)
    7.3
    (2 ratings)
    Contract Terms and Pricing Model
    3.8
    (3 ratings)
    -
    (0 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)