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Microsoft Dynamics 365 vs. Pipeliner CRM

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365

    Score7.4 out of 10
    N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Pipeliner CRM

    Score8.7 out of 10
    Mid-Size Companies (51-1,000 employees)
    Pipeliner CRM is a sales enablement tool focusing on pipeline management, sales processes, and analytics designed to empower sales professionals. Pipeliner CRM provides a visual sales process, profiles, and charts, all of which aim to help users take the right actions with their buyers and even helps identify key contacts within an organization. Pipeliner CRM Cloud is the latest addition to a product line that already includes Pipeliner CRM Hybrid, an…

    $65

    Pricing
    Microsoft Dynamics 365Pipeliner CRM
    Editions & Modules
    No answers on this topic
    STARTER - Basic sales management, tracking and collaboration
    $65.00 per user per month
    STARTER - Basic sales management, tracking and collaboration
    $65 per user per month
    BUSINESS - Full CRM functionality, customization and unique productivity features.
    $85 per user per month
    BUSINESS - Full CRM functionality, customization and unique productivity features.
    $85 per user per month
    ENTERPRISE - Full CRM functionality with advanced reporting, customization and services.
    $115 per user per month
    ENTERPRISE - Full CRM functionality with advanced reporting, customization and services.
    $115 per user per month
    UNLIMITED - Full CRM functionality with advanced reporting, customization and services.
    $150 per user per month
    UNLIMITED - Advanced CRM functionality including advanced features
    $150 per user per month
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365Pipeliner CRM
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    Microsoft Dynamics 365Pipeliner CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Microsoft Dynamics 365 and Pipeliner CRM
    Feature
    Microsoft Dynamics 365
    6.9
    70 Ratings
    Pipeliner CRM
    9.0
    18 Ratings
    Customer data management / contact management8.069 Ratings8.118 Ratings
    Workflow management8.067 Ratings8.918 Ratings
    Territory management6.051 Ratings8.916 Ratings
    Opportunity management7.063 Ratings9.018 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.066 Ratings9.717 Ratings
    Contract management7.052 Ratings8.816 Ratings
    Quote & order management6.048 Ratings9.62 Ratings
    Interaction tracking7.060 Ratings8.917 Ratings
    Channel / partner relationship management6.051 Ratings9.014 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Microsoft Dynamics 365 and Pipeliner CRM
    Feature
    Microsoft Dynamics 365
    6.7
    55 Ratings
    Pipeliner CRM
    9.3
    2 Ratings
    Case management6.051 Ratings9.11 Ratings
    Call center management7.045 Ratings9.11 Ratings
    Help desk management7.049 Ratings9.62 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Microsoft Dynamics 365 and Pipeliner CRM
    Feature
    Microsoft Dynamics 365
    7.5
    67 Ratings
    Pipeliner CRM
    8.6
    19 Ratings
    Lead management8.061 Ratings8.919 Ratings
    Email marketing7.062 Ratings8.22 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Microsoft Dynamics 365 and Pipeliner CRM
    Feature
    Microsoft Dynamics 365
    8.3
    64 Ratings
    Pipeliner CRM
    8.8
    19 Ratings
    Task management8.059 Ratings8.319 Ratings
    Billing and invoicing management8.044 Ratings9.11 Ratings
    Reporting9.053 Ratings9.018 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and Pipeliner CRM
    Feature
    Microsoft Dynamics 365
    7.0
    65 Ratings
    Pipeliner CRM
    8.3
    19 Ratings
    Forecasting7.055 Ratings9.019 Ratings
    Pipeline visualization5.061 Ratings8.319 Ratings
    Customizable reports9.064 Ratings7.519 Ratings
    Customization
    Comparison of Customization features of Microsoft Dynamics 365 and Pipeliner CRM
    Feature
    Microsoft Dynamics 365
    7.8
    67 Ratings
    Pipeliner CRM
    8.3
    19 Ratings
    Custom fields8.165 Ratings8.219 Ratings
    Custom objects8.060 Ratings8.018 Ratings
    Scripting environment7.048 Ratings9.11 Ratings
    API for custom integration8.052 Ratings8.117 Ratings
    Security
    Comparison of Security features of Microsoft Dynamics 365 and Pipeliner CRM
    Feature
    Microsoft Dynamics 365
    6.5
    62 Ratings
    Pipeliner CRM
    8.2
    18 Ratings
    Single sign-on capability7.056 Ratings8.317 Ratings
    Role-based user permissions6.057 Ratings8.218 Ratings
    Social CRM
    Comparison of Social CRM features of Microsoft Dynamics 365 and Pipeliner CRM
    Feature
    Microsoft Dynamics 365
    7.5
    37 Ratings
    Pipeliner CRM
    8.4
    17 Ratings
    Social data8.036 Ratings8.017 Ratings
    Social engagement7.037 Ratings8.717 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and Pipeliner CRM
    Feature
    Microsoft Dynamics 365
    6.5
    56 Ratings
    Pipeliner CRM
    8.5
    17 Ratings
    Marketing automation7.056 Ratings7.917 Ratings
    Compensation management6.029 Ratings9.11 Ratings
    Platform
    Comparison of Platform features of Microsoft Dynamics 365 and Pipeliner CRM
    Feature
    Microsoft Dynamics 365
    7.0
    48 Ratings
    Pipeliner CRM
    8.2
    17 Ratings
    Mobile access7.048 Ratings8.217 Ratings
    User Ratings
    Microsoft Dynamics 365Pipeliner CRM
    Likelihood to Recommend
    6.3
    (90 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    8.0
    (20 ratings)
    9.1
    (1 ratings)
    Usability
    6.3
    (20 ratings)
    9.7
    (10 ratings)
    Support Rating
    8.0
    (11 ratings)
    8.9
    (10 ratings)
    Online Training
    7.5
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.2
    (4 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    3.8
    (3 ratings)
    -
    (0 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)