Microsoft Dynamics 365 vs. SAP Service Cloud

Microsoft Dynamics 365

954 Reviews and Ratings

SAP Service Cloud

154 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Microsoft Dynamics 365	Score7.4 out of 10	N/A	Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.	$44 per month
SAP Service Cloud	Score8.5 out of 10	N/A	SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.	N/A

Pricing

Microsoft Dynamics 365

SAP Service Cloud

No answers on this topic

No answers on this topic

Pricing Offerings
Microsoft Dynamics 365	SAP Service Cloud
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	Microsoft Dynamics 365	SAP Service Cloud
Considered Both Products	Microsoft No answer on this topic	SAP Verified User Chose SAP Service Cloud I've explored various customer service solutions. Some notable contenders in the customer service and CRM realm include Salesforce Service Cloud, Zendesk, Microsoft Dynamics 365 Customer Service, and Freshdesk. Each has its strengths and unique features, but SAP Service Cloud … Incentivized Helpful? Sandra Da Silva Gutierrez, PMP® CIO (Chief Information Officer) in Information Technology at Paraguay Energy Operaciones y Logistica SRL (Oil & Energy, 201-500 employees) Chose SAP Service Cloud We selected it for the promise of ease integration. Incentivized Helpful? Verified User Chose SAP Service Cloud AI features are behind what Microsoft offers in its Dynamics 365 Customer Service, but as we already had other SAP products, the integration was easier with SAP Service Cloud. Implementation time was a key aspect of our project. Incentivized Helpful? Verified User Chose SAP Service Cloud I have evaluated several products apart from SAP Service Cloud. there are others that maybe are cheaper , and others that are more expensive. however I chose SAP Service cloud because it has lots of possibilities and it is adaptable to the new requirements in the future. Also it … Incentivized Helpful? Daljeet Singh Kohli Solution architect in Information Technology at FAIR Consulting Group (Architecture & Planning, 51-200 employees) Chose SAP Service Cloud Integration with SAP on Prem, Ease of use Multiple Integration options available. Incentivized Helpful? Verified User Chose SAP Service Cloud We compared the SAP Service cloud with Oracle Field Service. SAP was selected as it suited very well for the requirement we have for customer interaction. The cost factor also played a major role but SAP is available on subscription-based. So it was affordable as no capital … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Microsoft Dynamics 365

SAP Service Cloud

Comparison of Sales Force Automation features of Microsoft Dynamics 365 and SAP Service Cloud
Feature	Microsoft Dynamics 365 6.9 70 Ratings	SAP Service Cloud - Ratings
Customer data management / contact management	8.069 Ratings	00 Ratings
Workflow management	8.067 Ratings	00 Ratings
Territory management	6.051 Ratings	00 Ratings
Opportunity management	7.063 Ratings	00 Ratings
Integration with email client (e.g., Outlook or Gmail)	7.066 Ratings	00 Ratings
Contract management	7.052 Ratings	00 Ratings
Quote & order management	6.048 Ratings	00 Ratings
Interaction tracking	7.060 Ratings	00 Ratings
Channel / partner relationship management	6.051 Ratings	00 Ratings

Comparison of Customer Service & Support features of Microsoft Dynamics 365 and SAP Service Cloud
Feature	Microsoft Dynamics 365 6.7 55 Ratings	SAP Service Cloud - Ratings
Case management	6.051 Ratings	00 Ratings
Call center management	7.045 Ratings	00 Ratings
Help desk management	7.049 Ratings	00 Ratings

Comparison of Marketing Automation features of Microsoft Dynamics 365 and SAP Service Cloud
Feature	Microsoft Dynamics 365 7.5 67 Ratings	SAP Service Cloud - Ratings
Lead management	8.061 Ratings	00 Ratings
Email marketing	7.062 Ratings	00 Ratings

Comparison of CRM Project Management features of Microsoft Dynamics 365 and SAP Service Cloud
Feature	Microsoft Dynamics 365 8.3 64 Ratings	SAP Service Cloud - Ratings
Task management	8.059 Ratings	00 Ratings
Billing and invoicing management	8.044 Ratings	00 Ratings
Reporting	9.053 Ratings	00 Ratings

Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and SAP Service Cloud
Feature	Microsoft Dynamics 365 7.0 65 Ratings	SAP Service Cloud - Ratings
Forecasting	7.055 Ratings	00 Ratings
Pipeline visualization	5.061 Ratings	00 Ratings
Customizable reports	9.064 Ratings	00 Ratings

Comparison of Customization features of Microsoft Dynamics 365 and SAP Service Cloud
Feature	Microsoft Dynamics 365 7.8 67 Ratings	SAP Service Cloud - Ratings
Custom fields	8.165 Ratings	00 Ratings
Custom objects	8.060 Ratings	00 Ratings
Scripting environment	7.048 Ratings	00 Ratings
API for custom integration	8.052 Ratings	00 Ratings

Comparison of Security features of Microsoft Dynamics 365 and SAP Service Cloud
Feature	Microsoft Dynamics 365 6.5 62 Ratings	SAP Service Cloud - Ratings
Single sign-on capability	7.056 Ratings	00 Ratings
Role-based user permissions	6.057 Ratings	00 Ratings

Comparison of Social CRM features of Microsoft Dynamics 365 and SAP Service Cloud
Feature	Microsoft Dynamics 365 7.5 37 Ratings	SAP Service Cloud - Ratings
Social data	8.036 Ratings	00 Ratings
Social engagement	7.037 Ratings	00 Ratings

Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and SAP Service Cloud
Feature	Microsoft Dynamics 365 6.5 56 Ratings	SAP Service Cloud - Ratings
Marketing automation	7.056 Ratings	00 Ratings
Compensation management	6.029 Ratings	00 Ratings

Comparison of Platform features of Microsoft Dynamics 365 and SAP Service Cloud
Feature	Microsoft Dynamics 365 7.0 48 Ratings	SAP Service Cloud - Ratings
Mobile access	7.048 Ratings	00 Ratings

User Ratings
	Microsoft Dynamics 365	SAP Service Cloud
Likelihood to Recommend	6.5 (90 ratings)	8.7 (83 ratings)
Likelihood to Renew	8.0 (20 ratings)	8.2 (2 ratings)
Usability	6.5 (20 ratings)	- (0 ratings)
Support Rating	8.0 (11 ratings)	5.5 (1 ratings)
Online Training	7.5 (2 ratings)	- (0 ratings)
Implementation Rating	9.2 (4 ratings)	- (0 ratings)
Contract Terms and Pricing Model	3.8 (3 ratings)	- (0 ratings)
Ease of integration	- (0 ratings)	8.1 (52 ratings)
Professional Services	9.0 (1 ratings)	- (0 ratings)