| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Microsoft Dynamics 365 | Score7.4 out of 10 | N/A | Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products. | $44 per month |
 ServiceNow IT Service Management | Score8.7 out of 10 | N/A | Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management. | N/A |
| Microsoft Dynamics 365 | ServiceNow IT Service Management | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks. | ||||||||||||||
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| Microsoft Dynamics 365 | ServiceNow IT Service Management | |
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| Considered Both Products | Chose Microsoft Dynamics 365 It is average. I feel some free CRMs might be better for some organizations depending on their needs. MS Dynamics has potential, but there is kind of a 'white elephant' feel to it. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Microsoft Dynamics 365 | ServiceNow IT Service Management | |||||||||||||||||||||||||||||||
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| Sales Force Automation |
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| Customer Service & Support |
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| Marketing Automation |
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| CRM Project Management |
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| CRM Reporting & Analytics |
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| Customization |
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| Security |
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| Platform |
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Microsoft Dynamics 365 | ServiceNow IT Service Management | |
|---|---|---|
| Likelihood to Recommend | 6.3 | 10.0 |
| Likelihood to Renew | 8.0 | 9.0 |
| Usability | 6.3 | 9.0 |
| Availability | - | 10.0 |
| Performance | - | 9.0 |
| Support Rating | 8.0 | 7.3 |
| Online Training | 7.5 | 1.0 |
| Implementation Rating | 9.2 | 10.0 |
| Contract Terms and Pricing Model | 3.8 | - |
| Product Scalability | - | 10.0 |
| Professional Services | 9.0 | - |
