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Microsoft Dynamics 365 vs. Zendesk Sell

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Microsoft Dynamics 365

954 Reviews and Ratings

Zendesk Sell

73 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Dynamics 365

    Score7.4 out of 10
    		N/AMicrosoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

    $44

    per month

    Zendesk Sell

    Score8.8 out of 10
    		N/AZendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…

    $19

    per seat/month billed annually

    Pricing
    Microsoft Dynamics 365Zendesk Sell
    Editions & Modules
    No answers on this topic
    Sell Team
    $19.00
    per seat/month billed annually
    Reach prospecting enrichment add-on (requires a Sell Subscription)
    $27.00
    Per User Per Month (billed annually)
    Sell Professional
    $49.00
    per seat/month billed annually
    Sell Enterprise
    $99.00
    per seat/month billed annually
    Sell Elite
    $199.00
    per seat/month billed annually
    Offerings
    Pricing Offerings
    Microsoft Dynamics 365Zendesk Sell
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Microsoft Dynamics 365Zendesk Sell
    Considered Both Products
    Microsoft
    No answer on this topic
    Zendesk
    Brittany Cooper
    Manager, Customer Success in Customer Service at GoFan (Sports, 11-50 employees)
    Chose Zendesk Sell
    We moved away from the platform above because integrations and reporting through Zendesk Sell (formerly Base CRM) are far better. Zendesk Sell (formerly Base CRM) is definitely a more modern approach to our ever-changing company. We needed a system that provided accurate and …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Microsoft Dynamics 365Zendesk Sell
    Sales Force Automation
    Comparison of Sales Force Automation features of Microsoft Dynamics 365 and Zendesk Sell
    Feature
    Microsoft Dynamics 365
    6.9
    70 Ratings
    Zendesk Sell
    6.6
    15 Ratings
    Customer data management / contact management8.069 Ratings8.914 Ratings
    Workflow management8.067 Ratings6.115 Ratings
    Territory management6.051 Ratings4.98 Ratings
    Opportunity management7.063 Ratings7.913 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.066 Ratings6.915 Ratings
    Contract management7.052 Ratings5.410 Ratings
    Quote & order management6.048 Ratings3.97 Ratings
    Interaction tracking7.060 Ratings7.915 Ratings
    Channel / partner relationship management6.051 Ratings7.811 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Microsoft Dynamics 365 and Zendesk Sell
    Feature
    Microsoft Dynamics 365
    6.7
    55 Ratings
    Zendesk Sell
    9.0
    12 Ratings
    Case management6.051 Ratings9.07 Ratings
    Call center management7.045 Ratings9.08 Ratings
    Help desk management7.049 Ratings9.011 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Microsoft Dynamics 365 and Zendesk Sell
    Feature
    Microsoft Dynamics 365
    7.5
    67 Ratings
    Zendesk Sell
    6.9
    12 Ratings
    Lead management8.061 Ratings6.012 Ratings
    Email marketing7.062 Ratings7.89 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Microsoft Dynamics 365 and Zendesk Sell
    Feature
    Microsoft Dynamics 365
    8.3
    64 Ratings
    Zendesk Sell
    5.3
    13 Ratings
    Task management8.059 Ratings8.013 Ratings
    Billing and invoicing management8.044 Ratings1.05 Ratings
    Reporting9.053 Ratings7.013 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Microsoft Dynamics 365 and Zendesk Sell
    Feature
    Microsoft Dynamics 365
    7.0
    65 Ratings
    Zendesk Sell
    8.2
    15 Ratings
    Forecasting7.055 Ratings7.812 Ratings
    Pipeline visualization5.061 Ratings7.914 Ratings
    Customizable reports9.064 Ratings9.014 Ratings
    Customization
    Comparison of Customization features of Microsoft Dynamics 365 and Zendesk Sell
    Feature
    Microsoft Dynamics 365
    7.8
    67 Ratings
    Zendesk Sell
    4.2
    15 Ratings
    Custom fields8.165 Ratings7.815 Ratings
    Custom objects8.060 Ratings4.910 Ratings
    Scripting environment7.048 Ratings1.16 Ratings
    API for custom integration8.052 Ratings3.08 Ratings
    Security
    Comparison of Security features of Microsoft Dynamics 365 and Zendesk Sell
    Feature
    Microsoft Dynamics 365
    6.5
    62 Ratings
    Zendesk Sell
    9.5
    14 Ratings
    Single sign-on capability7.056 Ratings9.912 Ratings
    Role-based user permissions6.057 Ratings9.011 Ratings
    Social CRM
    Comparison of Social CRM features of Microsoft Dynamics 365 and Zendesk Sell
    Feature
    Microsoft Dynamics 365
    7.5
    37 Ratings
    Zendesk Sell
    4.0
    5 Ratings
    Social data8.036 Ratings1.04 Ratings
    Social engagement7.037 Ratings6.95 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Microsoft Dynamics 365 and Zendesk Sell
    Feature
    Microsoft Dynamics 365
    6.5
    56 Ratings
    Zendesk Sell
    5.4
    7 Ratings
    Marketing automation7.056 Ratings9.87 Ratings
    Compensation management6.029 Ratings1.03 Ratings
    Platform
    Comparison of Platform features of Microsoft Dynamics 365 and Zendesk Sell
    Feature
    Microsoft Dynamics 365
    7.0
    48 Ratings
    Zendesk Sell
    8.0
    13 Ratings
    Mobile access7.048 Ratings8.013 Ratings
    User Ratings
    Microsoft Dynamics 365Zendesk Sell
    Likelihood to Recommend
    6.3
    (90 ratings)
    10.0
    (15 ratings)
    Likelihood to Renew
    8.0
    (20 ratings)
    9.0
    (2 ratings)
    Usability
    6.3
    (20 ratings)
    8.9
    (4 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    8.0
    (11 ratings)
    8.8
    (4 ratings)
    Online Training
    7.5
    (2 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    9.2
    (4 ratings)
    8.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    3.8
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Professional Services
    9.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)