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Microsoft Power BI vs. Zendesk Explore

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Microsoft Power BI

1,906 Reviews and Ratings

Zendesk Explore

59 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft Power BI

    Score8.6 out of 10
    		N/AMicrosoft Power BI is a visualization and data discovery tool from Microsoft. It allows users to convert data into visuals and graphics, visually explore and analyze data, collaborate on interactive dashboards and reports, and scale across their organization with built-in governance and security.

    $10

    per month per user

    Zendesk Explore

    Score8.7 out of 10
    		N/AZendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
    Pricing
    Microsoft Power BIZendesk Explore
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft Power BIZendesk Explore
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Microsoft Power BIZendesk Explore
    Considered Both Products
    Microsoft
    No answer on this topic
    Zendesk
    Max César
    Director of Global Support Operations in Customer Service at Payjoy (Financial Services, 1001-5000 employees)
    Chose Zendesk Explore
    I selected Zendesk Explore only to provide an easy and quick access for my managers and supervisors regading metrics and volume trends. Is not the most flexible nor complete data visualization tool, but works well for day-to-day follow ups.
    You need to use another tool if you …
    Incentivized
    Verified User
    Chose Zendesk Explore
    N/A - the company had already implemented Zendesk Explore when I was hired.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Microsoft Power BIZendesk Explore
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Microsoft Power BI and Zendesk Explore
    Feature
    Microsoft Power BI
    8.8
    140 Ratings
    Zendesk Explore
    9.0
    9 Ratings
    Pixel Perfect reports8.5120 Ratings7.15 Ratings
    Customizable dashboards10.0140 Ratings10.09 Ratings
    Report Formatting Templates8.0128 Ratings9.97 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Microsoft Power BI and Zendesk Explore
    Feature
    Microsoft Power BI
    8.2
    140 Ratings
    Zendesk Explore
    8.3
    9 Ratings
    Drill-down analysis7.0139 Ratings9.59 Ratings
    Formatting capabilities9.0138 Ratings9.09 Ratings
    Integration with R or other statistical packages8.0103 Ratings4.85 Ratings
    Report sharing and collaboration9.0135 Ratings10.09 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Microsoft Power BI and Zendesk Explore
    Feature
    Microsoft Power BI
    8.6
    134 Ratings
    Zendesk Explore
    8.4
    9 Ratings
    Publish to Web8.0129 Ratings6.96 Ratings
    Publish to PDF9.0122 Ratings9.07 Ratings
    Report Versioning9.0102 Ratings9.03 Ratings
    Report Delivery Scheduling8.0104 Ratings8.97 Ratings
    Delivery to Remote Servers9.074 Ratings8.04 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Microsoft Power BI and Zendesk Explore
    Feature
    Microsoft Power BI
    8.7
    136 Ratings
    Zendesk Explore
    7.1
    7 Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)9.0131 Ratings6.66 Ratings
    Location Analytics / Geographic Visualization8.0122 Ratings7.16 Ratings
    Predictive Analytics9.0102 Ratings5.55 Ratings
    Pattern Recognition and Data Mining9.01 Ratings9.43 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Microsoft Power BI and Zendesk Explore
    Feature
    Microsoft Power BI
    8.6
    127 Ratings
    Zendesk Explore
    9.1
    9 Ratings
    Multi-User Support (named login)9.0121 Ratings9.58 Ratings
    Role-Based Security Model9.0102 Ratings9.59 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)10.0111 Ratings8.07 Ratings
    Report-Level Access Control7.01 Ratings8.64 Ratings
    Single Sign-On (SSO)8.394 Ratings10.07 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Microsoft Power BI and Zendesk Explore
    Feature
    Microsoft Power BI
    8.0
    117 Ratings
    Zendesk Explore
    7.8
    7 Ratings
    Responsive Design for Web Access8.0111 Ratings6.05 Ratings
    Mobile Application7.793 Ratings8.32 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile7.7112 Ratings9.06 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Microsoft Power BI and Zendesk Explore
    Feature
    Microsoft Power BI
    8.4
    80 Ratings
    Zendesk Explore
    5.9
    4 Ratings
    REST API8.072 Ratings5.34 Ratings
    Javascript API9.956 Ratings5.93 Ratings
    iFrames8.055 Ratings5.53 Ratings
    Java API8.046 Ratings5.63 Ratings
    Themeable User Interface (UI)8.163 Ratings6.23 Ratings
    Customizable Platform (Open Source)8.444 Ratings7.02 Ratings
    User Ratings
    Microsoft Power BIZendesk Explore
    Likelihood to Recommend
    8.5
    (142 ratings)
    9.5
    (9 ratings)
    Likelihood to Renew
    9.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    7.9
    (58 ratings)
    10.0
    (2 ratings)
    Support Rating
    10.0
    (53 ratings)
    10.0
    (2 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    8.5
    (82 ratings)
    8.2
    (3 ratings)
    Data Sources
    9.0
    (81 ratings)
    7.3
    (3 ratings)