Microsoft System Center Service Manager vs. Service.Direct
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Microsoft System Center Service Manager | Score8.6 out of 10 | N/A | Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management. | N/A |
 Service.Direct | N/A | N/A | Service.Direct is a SaaS solution for service management. Developed by the Dutch MSP Acknowledge Benelux B.V., it is primarily used in the IT domain, with implementations in other domains as well, such as Human Resources and Contract Management. The solution consists of a web portal for service operators, a self-service web portal for customers or employees, a plug-in for MS Outlook and a configuration tool for administrators. Based on a flexible workflow engine, a versatile form… | $70 per month per seat |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Microsoft System Center Service Manager | Service.Direct | |
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| Likelihood to Recommend | 8.8 | - |
| Support Rating | 8.9 | - |