Microsoft System Center Service Manager vs. Serviceware Processes
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Microsoft System Center Service Manager | Score8.6 out of 10 | N/A | Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management. | N/A |
 Serviceware Processes | Score9 out of 10 | N/A | helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes. | N/A |
| Microsoft System Center Service Manager | Serviceware Processes | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Microsoft System Center Service Manager | Serviceware Processes | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Microsoft System Center Service Manager | Serviceware Processes | |
|---|---|---|
| Likelihood to Recommend | 8.8 | 9.0 |
| Support Rating | 8.9 | 9.0 |