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Microsoft System Center vs. OpenText Service Manager

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Microsoft System Center

    Score9 out of 10
    N/AMicrosoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads.

    $1,323

    per month

    OpenText Service Manager

    Score9 out of 10
    N/AOpenText™ Service Manager (formerly from Micro Focus) is scalable service desk software powered by machine learning, analytics, and automation. It provides an ITSM platform for standardizing service delivery and support across the enterprise.N/A
    Pricing
    Microsoft System CenterOpenText Service Manager
    Editions & Modules
    Standard Edition
    $1323
    Datacenter Edition
    $3607
    No answers on this topic
    Offerings
    Pricing Offerings
    Microsoft System CenterOpenText Service Manager
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    Microsoft System CenterOpenText Service Manager
    Incident and problem management
    Comparison of Incident and problem management features of Microsoft System Center and OpenText Service Manager
    Feature
    Microsoft System Center
    -
    Ratings
    OpenText Service Manager
    9.4
    2 Ratings
    Organize and prioritize service tickets00 Ratings8.62 Ratings
    Expert directory00 Ratings9.62 Ratings
    Service restoration00 Ratings8.72 Ratings
    Self-service tools00 Ratings9.82 Ratings
    Subscription-based notifications00 Ratings9.82 Ratings
    ITSM collaboration and documentation00 Ratings9.82 Ratings
    ITSM reports and dashboards00 Ratings9.82 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Microsoft System Center and OpenText Service Manager
    Feature
    Microsoft System Center
    -
    Ratings
    OpenText Service Manager
    9.7
    2 Ratings
    Configuration mangement00 Ratings9.72 Ratings
    Asset management dashboard00 Ratings9.82 Ratings
    Policy and contract enforcement00 Ratings9.52 Ratings
    Change management
    Comparison of Change management features of Microsoft System Center and OpenText Service Manager
    Feature
    Microsoft System Center
    -
    Ratings
    OpenText Service Manager
    10.0
    1 Ratings
    Change requests repository00 Ratings10.01 Ratings
    Change calendar00 Ratings10.01 Ratings
    Service-level management00 Ratings10.01 Ratings
    User Ratings
    Microsoft System CenterOpenText Service Manager
    Likelihood to Recommend
    9.0
    (21 ratings)
    9.6
    (2 ratings)
    Usability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (1 ratings)
    -
    (0 ratings)