Mindmatrix Bridge vs. Salesforce Partner Management

I would only recommend Mindmatrix as a short term solution for companies that want to take advantage of the ready made drip campaigns for their vertical.

For partners on-boarding and information sharing this tool is a perfect fit. It also fits well for admin users as it helps to consolidate all information in one place with most common integrations being supported by Salesforce. So far we've been dipping our toes with this product, but in the future look forward to expanding on functionalities that we utilize in business processes

Incentivized

• Drip campaigns ready to go for several Industries

• Connects with Salesforce CRM
• Retains historical data
• Good UI
• Well organized
• Easy to link items to owners
• Salesforce CMS is good

Incentivized

• Navigation is confusing, not intuitive.
• Creating and changing users must be done by a ticketing request.
• Horrific support, all email and overseas, rarely talk to anyone.
• There are issues in practically every area. There are inconsistencies with sharing of contacts, sharing of client and CRM data. For example, only the owner of the campaign can see reports on that particular campaign. There are sharing inconsistencies throughout the entire program that just do not make sense.
• There is also an unusually high amount of undelivered mail, and a very high SPAM occurrence. Much higher than our backup, MailChimp for example.

• One thing is, you have to put the time you took on the case if you edited it. I would like to change the name or a note and not have to go back and put how long it took.
• Reports can sometimes be hard to create.

Incentivized

There are a lot of bugs and poor design in this product.

We are definitely going to renew as we created and developed a very functional and complete solution that we won't want to lose. and the reason we achieved that is by continuously evolving and enhancing. That would not be possible without the qualified technical support we have at our disposal internally.

Incentivized

Salesforce Partner Management is complete and has great usability. Just as a Salesforce full CRM does. However, when you have to deploy the initial implementation and/or create the infrastructure for your Salesforce Partner Management it might require, as expected, a very good support and development team and resources

Incentivized

I selected Mindmatrix solely based on the content they had available for our vertical.

In general lines, the simple drag-and-drop interface of Salesforce Partner Management makes it a great tool when comparing it with the rest of the tools in the market. Additionally, the vast number of integration with content management systems is not a feature easily found in other similar tools and it really helps with the assets management process.

Incentivized

• Drip campaigns can be started right away because there are prebuilt templates for our vertical.

• Saves time during my day to find not only my notes but other people's notes so I don't have to go back to them to find the data.

Incentivized