Mindsay vs. Mojo Helpdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Mindsay
Score 7.0 out of 10
N/A
The Mindsay chatbot supports customer interactions. Mindsay helps customer service teams by allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, Mindsay aims to help companies build their customer service automation strategy, from simple to sophisticated, allowing for automation of customer interactions.N/A
Mojo Helpdesk
Score 8.2 out of 10
N/A
Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.
$0
Includes 10 agents
Pricing
MindsayMojo Helpdesk
Editions & Modules
No answers on this topic
Mini Me
$0
Includes 10 agents
Professional
$29
Includes 10 agents
Enterprise
$99
Includes 10 agents
Unlimited
$399
Unlimited agents
Offerings
Pricing Offerings
MindsayMojo Helpdesk
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalOptional
Additional Details
More Pricing Information
Community Pulse
MindsayMojo Helpdesk
Considered Both Products
Mindsay

No answer on this topic

Mojo Helpdesk
Chose Mojo Helpdesk
Price and customer service.
Features
MindsayMojo Helpdesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Mindsay
-
Ratings
Mojo Helpdesk
9.8
Ratings
20% above category average
Organize and prioritize service tickets00 Ratings10.00 Ratings
Expert directory00 Ratings10.00 Ratings
Subscription-based notifications00 Ratings10.00 Ratings
ITSM collaboration and documentation00 Ratings9.00 Ratings
Ticket creation and submission00 Ratings10.00 Ratings
Ticket response00 Ratings10.00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Mindsay
-
Ratings
Mojo Helpdesk
10.0
Ratings
24% above category average
External knowledge base00 Ratings10.00 Ratings
Internal knowledge base00 Ratings10.00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Mindsay
-
Ratings
Mojo Helpdesk
10.0
Ratings
25% above category average
Customer portal00 Ratings10.00 Ratings
Social integration00 Ratings10.00 Ratings
Email support00 Ratings10.00 Ratings
Help Desk CRM integration00 Ratings10.00 Ratings
Best Alternatives
MindsayMojo Helpdesk
Small Businesses
Front
Front
Score 7.1 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
SysAid
SysAid
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MindsayMojo Helpdesk
Likelihood to Recommend
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
MindsayMojo Helpdesk
Likelihood to Recommend
No answers on this topic
For a small business it is a very good value.
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Pros
No answers on this topic
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
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Cons
No answers on this topic
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
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Alternatives Considered
No answers on this topic
Price and customer service.
Read full review
Return on Investment
No answers on this topic
  • Our company’s improved customer support response times and expert service has helped us make money.
Read full review
ScreenShots

Mindsay Screenshots

Screenshot of Mindsay Conversational AI platform overviewScreenshot of Mindsay Chatbot ChannelsScreenshot of Mindsay Chatbot IntegrationsScreenshot of Mindsay Bot to Agent Handover

Mojo Helpdesk Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of