MindTouch vs. PG Forsta HX Platform
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 MindTouch | Score7 out of 10 | N/A | MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes. | N/A |
 PG Forsta HX Platform | Score8 out of 10 | N/A | The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer. | N/A |
| MindTouch | PG Forsta HX Platform | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| MindTouch | PG Forsta HX Platform | |
|---|---|---|
| Likelihood to Recommend | 7.6 | 9.0 |
| Likelihood to Renew | 8.8 | 9.0 |
| Usability | 7.5 | 7.1 |
| Performance | 8.0 | - |
| Support Rating | 7.8 | 8.0 |
| Online Training | 8.8 | - |
| Implementation Rating | 7.7 | 9.0 |
| Configurability | 5.0 | - |
| Ease of integration | 9.0 | - |
| Product Scalability | 1.4 | - |
| Vendor post-sale | 9.3 | - |