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MindTouch vs. Salesforce Service Cloud

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MindTouch

    Score7 out of 10
    N/AMindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes.N/A

    Salesforce Service Cloud

    Score8.4 out of 10
    N/AService Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

    $25

    per month

    Pricing
    MindTouchSalesforce Service Cloud
    Editions & Modules
    No answers on this topic
    Starter Suite
    $25
    per month
    Pro Suite
    $100
    per month per user
    Enterprise
    $165
    per month per user
    Unlimited
    $330
    per month per user
    Agentforce 1
    $550
    per month per user
    Offerings
    Pricing Offerings
    MindTouchSalesforce Service Cloud
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    MindTouchSalesforce Service Cloud
    Considered Both Products
    MindTouch
    Chose MindTouch
    I will be brief. DealerTeam is built upon Salesforce and we try to support native apps. We used Desk.com first for basic Help Ticket management. The product did not satisfy how our customers were looking for information. We upgraded to Service Cloud with Knowledge Base and …
    Incentivized
    Chose MindTouch
    MindTouch offers a unique knowledge and information management tool that was different enough from traditional knowledge bases and advanced enough to not be a Wiki while allowing CRM integration and APIs for customization. MindTouch as a company is focused on making their …
    Incentivized
    Chose MindTouch
    Much more user friendly. Better search. MindTouch contains built in content analysis. Customer support and onboarding from MindTouch far exceeds SharePoint.
    Incentivized
    Chose MindTouch
    Mindtouch has tighter Salesforce integration than ScreenSteps.
    Incentivized
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    MindTouchSalesforce Service Cloud
    Incident and problem management
    Comparison of Incident and problem management features of MindTouch and Salesforce Service Cloud
    Feature
    MindTouch
    -
    Ratings
    Salesforce Service Cloud
    8.8
    77 Ratings
    Organize and prioritize service tickets00 Ratings9.475 Ratings
    Expert directory00 Ratings8.553 Ratings
    Subscription-based notifications00 Ratings8.663 Ratings
    ITSM collaboration and documentation00 Ratings8.260 Ratings
    Ticket creation and submission00 Ratings9.375 Ratings
    Ticket response00 Ratings9.174 Ratings
    Self Help Community
    Comparison of Self Help Community features of MindTouch and Salesforce Service Cloud
    Feature
    MindTouch
    -
    Ratings
    Salesforce Service Cloud
    8.7
    72 Ratings
    External knowledge base00 Ratings8.463 Ratings
    Internal knowledge base00 Ratings8.970 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of MindTouch and Salesforce Service Cloud
    Feature
    MindTouch
    -
    Ratings
    Salesforce Service Cloud
    8.7
    77 Ratings
    Customer portal00 Ratings7.954 Ratings
    IVR00 Ratings8.834 Ratings
    Social integration00 Ratings8.947 Ratings
    Email support00 Ratings9.276 Ratings
    Help Desk CRM integration00 Ratings8.866 Ratings
    User Ratings
    MindTouchSalesforce Service Cloud
    Likelihood to Recommend
    7.6
    (110 ratings)
    8.3
    (83 ratings)
    Likelihood to Renew
    8.8
    (18 ratings)
    6.1
    (8 ratings)
    Usability
    7.5
    (29 ratings)
    8.0
    (12 ratings)
    Availability
    -
    (0 ratings)
    9.5
    (28 ratings)
    Performance
    8.0
    (10 ratings)
    8.6
    (7 ratings)
    Support Rating
    7.8
    (31 ratings)
    7.0
    (20 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    8.8
    (5 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    7.7
    (10 ratings)
    7.0
    (1 ratings)
    Configurability
    5.0
    (5 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    5.0
    (1 ratings)
    Product Scalability
    1.4
    (3 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.3
    (4 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)