MindTouch vs. ScreenSteps
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 MindTouch | Score7 out of 10 | N/A | MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes. | N/A |
 ScreenSteps | N/A | N/A | ScreenSteps, from the company of the same name headquartered in McLean, is an integrated knowledge base, online course, and contextual help software platform that helps users train and support customers and employees. | N/A |
| MindTouch | ScreenSteps | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| MindTouch | ScreenSteps | |
|---|---|---|
| Likelihood to Recommend | 7.6 | - |
| Likelihood to Renew | 8.8 | - |
| Usability | 7.5 | - |
| Performance | 8.0 | - |
| Support Rating | 7.8 | - |
| Online Training | 8.8 | - |
| Implementation Rating | 7.7 | - |
| Configurability | 5.0 | - |
| Ease of integration | 9.0 | - |
| Product Scalability | 1.4 | - |
| Vendor post-sale | 9.3 | - |