MindTouch vs. TalkToTheManager
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 MindTouch | Score7 out of 10 | N/A | MindTouch is a customer experience management platform with content management and help authoring capabilities. Formerly known as MediaWiki, it is optimized for building knowledge bases for customer self-service and agent assistance purposes. | N/A |
 TalkToTheManager | N/A | N/A | Replacing comment cards, TalkToTheManager provides a means of using text messaging to gain an understanding of a restaurant guest's experience. The service includes: A unique phone number to display. Customers text their comments to the number, anonymously. Managers & owners get comments by text or email. Reply, privately, without exposing a personal cell number. The Text Message Surveys help users to get… | $29 per month per location |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| MindTouch | TalkToTheManager | |
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| Likelihood to Recommend | 7.6 | - |
| Likelihood to Renew | 8.8 | - |
| Usability | 7.5 | - |
| Performance | 8.0 | - |
| Support Rating | 7.8 | - |
| Online Training | 8.8 | - |
| Implementation Rating | 7.7 | - |
| Configurability | 5.0 | - |
| Ease of integration | 9.0 | - |
| Product Scalability | 1.4 | - |
| Vendor post-sale | 9.3 | - |