Hiver vs. Missive
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Hiver | Score7.7 out of 10 | N/A | Hiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins and retains customers for… | $24 per month per user |
 Missive | Score10 out of 10 | N/A | Missive is an app for collaborative email and threaded group chat used by teams, from the small company of the same name in Quebec. | $18 per month per user |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | 20% discount for annual pricing. | 20% discount for annual pricing. | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Project Management |
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| Communication |
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| File Sharing & Management |
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| Hiver | Missive | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 10.0 |
| Usability | 9.0 | - |
| Support Rating | 4.0 | - |