Mitel MiCollab vs. Unify Office by RingCentral, from Atos

MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.

Incentivized

If you are looking for a tool for Teams to use where they can keep everything together, then this will work really well. A complete package than tools such as WhatsApp or Skype for Business when it comes to documenting handling and more polished than the likes of Slack or HipChat for the team working and communication element.

Incentivized

• Easy deployment to end users, which assists with client deployment. Their email that provides access to download the software via multiple methods helps tremendously on the consulting side.
• Easy interface for collaboration and voice. End users like the clean interface and ease of use.
• An all-in-one solution for voice and collaboration. It delivers voicemail, chat, voice services, and mobility.

Incentivized

• The mobile use of the platform is very powerful. To be able to answer a video call on your phone and them simply swipe when you get to your desktop to have a seamless transfer is impressive.
• The simple interface makes it easy for new users. There is nothing to make them feel overwhelmed.
• Keeping all the information in the threads of conversations makes it easy to find. There is also a search tool, so as long as you know what you need, you can look accross all your conversation to find the information you are looking for.

Incentivized

• Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
• Has chat feature to tag someone when they are on the phone, or you just don't want to call
• App for smartphone allows for desk phone to cell phone collaboration

Incentivized

• We would like to see the ability to break out to Group video conferencing systems. We understand that this is on its way in a software update in the near future.

Incentivized

It is easy to you for existig Mitel UC users, who are familiar with the Mitel way of things, but for green field enterprises, might be a ramp up period which in most cases would not be worth it as its competitor TEAMS is much easier and intuity to use.

Incentivized

Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite. The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.

Incentivized

I feel like it's hard to compare them, as the Yealink system we just implemented is a modern VOIP system, whereas the Mitel MiCollab system we had (even though we upgraded it once over the 12-years of usage) still wasn't as user-friendly for us as Yealink now is to us. In our experience, our user support from MetroNet is also lightyears better than that of Integra/Frontier. So that also adds a lot to our Yealink experience.

Incentivized

Each of the tools above does something well. We have found that the Unify solution simply does a better job of combining all the features of the other services. \easy to start using, while remaining a powerful tool is a tricky task to pull off, but Unify have done this and they have done it well.

Incentivized

• Having a singular platform with all the necessary features for communication and collaboration has saved my organization both time and money.
• The first-rate customer support has made integration and onboarding with new employees fast and easy.
• The ability to share feedback and collaborate in real time has improved client outcomes through more robust services being provided.

Incentivized

• A shortening of timescales as information is not stuck on an internal server somewhere - we can include it as part of the thread. This also applies to updates and revisions. You automatically know which the latest revision is, as it is the most recent in the timeline.
• The relative cost of implementation is low and there is a wide range of solutions for phones and clients, from software based solutions running on desktop and smartphone or quality hardware to make your desk phone a powerful tool in itself.

Incentivized