Modern Campus CMS vs. Salesforce CMS

This website works well in an academic setting. It's easy to add pages as your site expands/grows. It's really easy to use and modify pages once you know what you're doing, but it can be a little tricky to get the hang of it at first. It is definitely useful to have in-person or virtual training before you dive in.

Incentivized

If you have a large customer base and a large amount of data on each of your customers, it is really strong in creating personalized content that your salespeople can use in their pitch meetings—and then setting up workflows for automated for lifecycle journey creations to automatically go out to customers.

Incentivized

• Assets are easily managed and can be edited independently of the page they exist on.
• Version history is handled well. Allows for a comment section to note what changes have been made.
• Dependency tags are perfect for media that is used in several places. Upload a photo once, use it in multiple places, edit the photo or its description in one place.

Incentivized

• Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
• Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
• Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.

Incentivized

• OU Campus could use some improving on their upload changes as far as naming the document because when you are trying to upload the same document with minor revisions, OU Campus requires you to change the name of the document within OU Campus which creates multiple documents in the workfolder.
• When naming documents to upload into OU Campus, it would be nice if we could name out documents the way we would instead of having to put an underscore to indicate a space in the document. Most users of OU Campus has not had proper training to know that you need to do that.

• Organizations that are new to Salesforce need to be prepared for report building and other configurations. Customization is a great feature, but it can be overwhelming if not impossible for a brand new user.
• Salesforce Trailhead is robust but can be confusing and overwhelming.
• I'm currently comfortable with only using Salesforce CMS or any iteration on a desktop.

Incentivized

I don't work at the college any longer, but I believe they will renew the license for the OU Campus Content Management System because of all the great benefits they have had since they initially deployed it. The system is very intuitive and easy to use. Department leads love it. The IT department also loves it because it saves them a lot of time and resources.

It will be too difficult to change to a different software. We are fully integrated, and if things are not working well, it would be way worse to try to move to a different platform.

Incentivized

Once you've been training how to use it, it's really easy to use it on a daily basis

Incentivized

Strengths: - Intuitive for Salesforce Users – If you’re already working within the Salesforce ecosystem, the Salesforce CMS is easy to navigate, with a clean UI, drag-and-drop content management, and reusable assets for quick updates. - Seamless Integration – Since it connects natively with Experience Cloud, Marketing Cloud, and CRM, it allows for efficient multi-channel content distribution without needing extra third-party tools. - AI-Powered Personalization – The ability to deliver dynamic content based on user profiles and engagement data is a huge plus, making content delivery more relevant and impactful. Challenges: - Learning Curve for New Users – If you're not already familiar with Salesforce, the interface can feel overwhelming, requiring training to fully leverage all features. - Limited Customization & Workflow Automation – While it works well for structured content, advanced approval workflows and deep editorial customization are limited compared to enterprise CMS platforms like Adobe Experience Manager. - Media & Design Limitations – Salesforce CMS is not as robust for managing rich media-heavy content, which can be frustrating for teams needing more flexibility in multimedia presentation.

Incentivized

Seen very least outages and it would took more time hardley not more than 10 mins that to with prior advance notice

Incentivized

Its very quick and not facing any issus in loading if we have good internet bandwidth then it works very well and doesnt gives any issues

Incentivized

The support at OmniUpdate is one of the reasons we continued with the company when time for renewal of contract.

I've never really had to contact support. It's at the point where we have people in the organization that are our specific go-to inhouse support teams for Salesforce. Again, that goes back to what I said about there being a point where just too much is added to Salesforce that you have to hire someone to be the go-to person of Salesforce. There is only so much their support team can do for you. I wouldn't expect Salesforce Support to have any sort of understanding of the weird issues I deal with!

Incentivized

Since I attended training from one of our senior resource in organizations I didn't face any issues

Incentivized

N/A. I wasn't present for vendor-provided training.

Incentivized

The support team at OmniUpdate is available to assisting campuses with implementation

I joined post the installtion so not aware much of it but as per feedback its not that hard to setup

Incentivized

I think the visual editing and version control. If the CMS server is down the website is still live because of content independent of the server.

Salesforce CMS is way better with both optimization and reporting both of which Sonar Scheduling lacked. Our ability to skill technician or prioritize was lacking with Sonar. The API was very delayed with Sonar so changes on the Gantt had a delay that would throw off other team members. Sonar was cheaper but Salesforce CMS is way more capable.

Incentivized

We've never run into issues no matter how many concurrent users!

Incentivized

• Increased satisfaction with user experience. OU Campus has made it easier for us to address problems when they arise, making our website more efficient.
• Role-based control. Our old CMS made it very easy for users to change fonts and colors on their sections, which was very detrimental to the overall brand. That's not a problem anymore.
• Reduced training times. OU Campus is so easy to use, I've been able to cut training times down by half.

Incentivized

• It has a smooth integration with Salesforce CMS application which can make it a positive for enhanced performance.
• It may require extensive training for new joiners and that can become costly for the organization.
• It also has automation features that reduce the distribution time by a significant number.

Incentivized