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Kayako vs. Mojo Helpdesk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kayako

    Score6.8 out of 10
    N/AKayako is a help desk and customer support platform that helps businesses automate workflows, improve agent productivity, and deliver personalized customer experiences across email, chat, and social media.

    $79

    per month

    Mojo Helpdesk

    Score8.1 out of 10
    N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    Pricing
    KayakoMojo Helpdesk
    Editions & Modules
    Kayako One
    $79
    per month
    Enterprise
    Contact Sales
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    Offerings
    Pricing Offerings
    KayakoMojo Helpdesk
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Features
    KayakoMojo Helpdesk
    Incident and problem management
    Comparison of Incident and problem management features of Kayako and Mojo Helpdesk
    Feature
    Kayako
    2.0
    11 Ratings
    Mojo Helpdesk
    9.8
    1 Ratings
    Organize and prioritize service tickets1.011 Ratings10.01 Ratings
    Expert directory1.05 Ratings10.01 Ratings
    Subscription-based notifications1.08 Ratings10.01 Ratings
    ITSM collaboration and documentation1.07 Ratings9.01 Ratings
    Ticket creation and submission7.011 Ratings10.01 Ratings
    Ticket response1.011 Ratings10.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Kayako and Mojo Helpdesk
    Feature
    Kayako
    1.0
    9 Ratings
    Mojo Helpdesk
    10.0
    1 Ratings
    External knowledge base1.09 Ratings10.01 Ratings
    Internal knowledge base1.08 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Kayako and Mojo Helpdesk
    Feature
    Kayako
    1.0
    10 Ratings
    Mojo Helpdesk
    10.0
    1 Ratings
    Customer portal1.07 Ratings10.01 Ratings
    IVR1.02 Ratings00 Ratings
    Social integration1.04 Ratings10.01 Ratings
    Email support1.010 Ratings10.01 Ratings
    Help Desk CRM integration1.06 Ratings10.01 Ratings
    User Ratings
    KayakoMojo Helpdesk
    Likelihood to Recommend
    1.0
    (22 ratings)
    10.0
    (1 ratings)
    Likelihood to Renew
    7.8
    (11 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Availability
    7.5
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    2.1
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (2 ratings)
    -
    (0 ratings)