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Mojo Helpdesk vs. Motadata ServiceOps

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mojo Helpdesk

    Score8.1 out of 10
    N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    Motadata ServiceOps

    Score8.7 out of 10
    Small Businesses (1-50 employees)
    Motadata ServiceOps is an ITIL compliant IT Service Management platform built on DFIT (Deep Learning Framework for IT Operation). It is an AI-enabled platform that enables IT organizations to rapidly adopt changes across People, Processes, and Technology to improve service delivery in the era of digital transformation. Motadata ServiceOps, a unified platform, includes PinkVerify certified Service Desk, Asset Manager, and Patch Manager to streamline business processes across the organization…N/A
    Pricing
    Mojo HelpdeskMotadata ServiceOps
    Editions & Modules
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    No answers on this topic
    Offerings
    Pricing Offerings
    Mojo HelpdeskMotadata ServiceOps
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional Details——
    More Pricing Information
    Features
    Mojo HelpdeskMotadata ServiceOps
    Incident and problem management
    Comparison of Incident and problem management features of Mojo Helpdesk and Motadata ServiceOps
    Feature
    Mojo Helpdesk
    9.8
    1 Ratings
    Motadata ServiceOps
    8.9
    1 Ratings
    Organize and prioritize service tickets10.01 Ratings9.11 Ratings
    Expert directory10.01 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings8.21 Ratings
    ITSM collaboration and documentation9.01 Ratings9.11 Ratings
    Ticket creation and submission10.01 Ratings00 Ratings
    Ticket response10.01 Ratings00 Ratings
    Service restoration00 Ratings9.11 Ratings
    Self-service tools00 Ratings9.11 Ratings
    ITSM reports and dashboards00 Ratings9.11 Ratings
    Self Help Community
    Comparison of Self Help Community features of Mojo Helpdesk and Motadata ServiceOps
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    Motadata ServiceOps
    -
    Ratings
    External knowledge base10.01 Ratings00 Ratings
    Internal knowledge base10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Mojo Helpdesk and Motadata ServiceOps
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    Motadata ServiceOps
    -
    Ratings
    Customer portal10.01 Ratings00 Ratings
    Social integration10.01 Ratings00 Ratings
    Email support10.01 Ratings00 Ratings
    Help Desk CRM integration10.01 Ratings00 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Mojo Helpdesk and Motadata ServiceOps
    Feature
    Mojo Helpdesk
    -
    Ratings
    Motadata ServiceOps
    9.1
    1 Ratings
    Configuration mangement00 Ratings9.11 Ratings
    Asset management dashboard00 Ratings9.11 Ratings
    Policy and contract enforcement00 Ratings9.11 Ratings
    Change management
    Comparison of Change management features of Mojo Helpdesk and Motadata ServiceOps
    Feature
    Mojo Helpdesk
    -
    Ratings
    Motadata ServiceOps
    8.6
    1 Ratings
    Change requests repository00 Ratings9.11 Ratings
    Service-level management00 Ratings8.21 Ratings
    User Ratings
    Mojo HelpdeskMotadata ServiceOps
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.1
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (1 ratings)