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Mojo Helpdesk vs. Tactful AI Helpdesk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mojo Helpdesk

    Score8.1 out of 10
    N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    Tactful AI Helpdesk

    N/AN/ATactful AI provides a configurable customer service platform designed to unify and streamline customer interactions across voice, digital, and social channels. The Unified Inbox feature enables agents to manage all interactions in one interface, to boost productivity and first-contact resolution rates. The platform also empowers supervisors with real-time insights and controls to uphold high service standards. Tactful’s AI-driven routing engine ensures prompt, personalised customer experiences,…

    $29

    per month

    Pricing
    Mojo HelpdeskTactful AI Helpdesk
    Editions & Modules
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    Basic
    $29
    per month
    Offerings
    Pricing Offerings
    Mojo HelpdeskTactful AI Helpdesk
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Features
    Mojo HelpdeskTactful AI Helpdesk
    Incident and problem management
    Comparison of Incident and problem management features of Mojo Helpdesk and Tactful AI Helpdesk
    Feature
    Mojo Helpdesk
    9.8
    1 Ratings
    Tactful AI Helpdesk
    -
    Ratings
    Organize and prioritize service tickets10.01 Ratings00 Ratings
    Expert directory10.01 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    ITSM collaboration and documentation9.01 Ratings00 Ratings
    Ticket creation and submission10.01 Ratings00 Ratings
    Ticket response10.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Mojo Helpdesk and Tactful AI Helpdesk
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    Tactful AI Helpdesk
    -
    Ratings
    External knowledge base10.01 Ratings00 Ratings
    Internal knowledge base10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Mojo Helpdesk and Tactful AI Helpdesk
    Feature
    Mojo Helpdesk
    10.0
    1 Ratings
    Tactful AI Helpdesk
    -
    Ratings
    Customer portal10.01 Ratings00 Ratings
    Social integration10.01 Ratings00 Ratings
    Email support10.01 Ratings00 Ratings
    Help Desk CRM integration10.01 Ratings00 Ratings
    User Ratings
    Mojo HelpdeskTactful AI Helpdesk
    Likelihood to Recommend
    10.0
    (1 ratings)
    -
    (0 ratings)