Mojo Helpdesk vs. Tactful AI Helpdesk

Mojo Helpdesk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Mojo Helpdesk	Score 8.2 out of 10	N/A	Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.	$0 Includes 10 agents
Tactful AI Helpdesk	Score 0.0 out of 10	N/A	Tactful AI provides a configurable customer service platform designed to unify and streamline customer interactions across voice, digital, and social channels. The Unified Inbox feature enables agents to manage all interactions in one interface, to boost productivity and first-contact resolution rates. The platform also empowers supervisors with real-time insights and controls to uphold high service standards. Tactful’s AI-driven routing engine ensures prompt, personalised customer experiences,…	$29 per month

Pricing

Mojo Helpdesk

Tactful AI Helpdesk

Editions & Modules

Offerings

Pricing Offerings
Mojo Helpdesk	Tactful AI Helpdesk
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Mojo Helpdesk	Tactful AI Helpdesk

Features

Mojo Helpdesk

Tactful AI Helpdesk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Mojo Helpdesk 9.8 Ratings 20% above category average	Tactful AI Helpdesk - Ratings
Organize and prioritize service tickets	10.00 Ratings	00 Ratings
Expert directory	10.00 Ratings	00 Ratings
Subscription-based notifications	10.00 Ratings	00 Ratings
ITSM collaboration and documentation	9.00 Ratings	00 Ratings
Ticket creation and submission	10.00 Ratings	00 Ratings
Ticket response	10.00 Ratings	00 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Mojo Helpdesk 10.0 Ratings 24% above category average	Tactful AI Helpdesk - Ratings
External knowledge base	10.00 Ratings	00 Ratings
Internal knowledge base	10.00 Ratings	00 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Mojo Helpdesk 10.0 Ratings 25% above category average	Tactful AI Helpdesk - Ratings
Customer portal	10.00 Ratings	00 Ratings
Social integration	10.00 Ratings	00 Ratings
Email support	10.00 Ratings	00 Ratings
Help Desk CRM integration	10.00 Ratings	00 Ratings

User Ratings
	Mojo Helpdesk	Tactful AI Helpdesk
Likelihood to Recommend	10.0 (0 ratings)	- (0 ratings)

User Testimonials
	Mojo Helpdesk	Tactful AI Helpdesk
Likelihood to Recommend	For a small business it is a very good value. Incentivized Verified User Anonymous Read full review	No answers on this topic
Pros	User friendly- easy to setup and get running. Built in reports to improve and measure customer satisfaction. Always adding new features to enhance the product for the user. Support organization responds quickly to issues and questions. Incentivized Verified User Anonymous Read full review	No answers on this topic
Cons	The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed. Text box section on the rating to have the option to tell why a low rating was given. Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	Price and customer service. Incentivized Verified User Anonymous Read full review	No answers on this topic
Return on Investment	Our company’s improved customer support response times and expert service has helped us make money. Incentivized Verified User Anonymous Read full review	No answers on this topic
ScreenShots	Mojo Helpdesk Screenshots