Overview
ProductRatingMost Used ByProduct SummaryStarting Price
monday.com
Score 8.6 out of 10
Mid-Size Companies (51-1,000 employees)
monday.com Work OS is an open platform designed so that anyone can create the tools they need to run all aspects of their work. It includes ready-made templates or the ability to customize any work solution ranging from sales pipelines to marketing campaigns, CRMs, and project tracking.
$12
per month per user
monday CRM
Score 8.5 out of 10
N/A
monday CRM provides control over the entire sales funnel and helps users close deals faster by automating manual work and streamlining sales activities from A-Z.
$15
per month per seat
Pricing
monday.commonday CRM
Editions & Modules
Basic
$12
per month per user
Standard
$14
per month per user
Pro
$24
per month per user
Enterprise
Contact Sales
Contact us
Basic
$15
per month per seat
Standard
$20
per month per seat
Pro
$33
per month per seat
Enterprise
Contact Sales
Offerings
Pricing Offerings
monday.commonday CRM
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsYearly plan: Save 18% Monthly plan also available18% discount for annual pricing. Plans start with 3 seats.
More Pricing Information
Community Pulse
monday.commonday CRM
Features
monday.commonday CRM
Project Management
Comparison of Project Management features of Product A and Product B
monday.com
8.9
Ratings
15% above category average
monday CRM
-
Ratings
Task Management9.50 Ratings00 Ratings
Resource Management9.30 Ratings00 Ratings
Gantt Charts8.40 Ratings00 Ratings
Scheduling8.60 Ratings00 Ratings
Workflow Automation9.60 Ratings00 Ratings
Team Collaboration9.40 Ratings00 Ratings
Support for Agile Methodology8.70 Ratings00 Ratings
Support for Waterfall Methodology7.00 Ratings00 Ratings
Document Management8.40 Ratings00 Ratings
Email integration9.30 Ratings00 Ratings
Mobile Access8.60 Ratings00 Ratings
Timesheet Tracking9.00 Ratings00 Ratings
Change request and Case Management9.60 Ratings00 Ratings
Budget and Expense Management9.10 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
monday.com
9.8
Ratings
26% above category average
monday CRM
-
Ratings
Quotes/estimates9.80 Ratings00 Ratings
Project & financial reporting9.80 Ratings00 Ratings
Integration with accounting software9.70 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
monday.com
-
Ratings
monday CRM
7.4
Ratings
4% below category average
Customer data management / contact management00 Ratings7.60 Ratings
Workflow management00 Ratings7.50 Ratings
Territory management00 Ratings8.10 Ratings
Opportunity management00 Ratings7.40 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.10 Ratings
Contract management00 Ratings7.10 Ratings
Interaction tracking00 Ratings6.30 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
monday.com
-
Ratings
monday CRM
6.7
Ratings
12% below category average
Lead management00 Ratings6.70 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
monday.com
-
Ratings
monday CRM
6.3
Ratings
19% below category average
Task management00 Ratings6.00 Ratings
Billing and invoicing management00 Ratings5.10 Ratings
Reporting00 Ratings7.70 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
monday.com
-
Ratings
monday CRM
6.6
Ratings
14% below category average
Forecasting00 Ratings6.10 Ratings
Pipeline visualization00 Ratings7.30 Ratings
Customizable reports00 Ratings6.60 Ratings
Customization
Comparison of Customization features of Product A and Product B
monday.com
-
Ratings
monday CRM
6.9
Ratings
8% below category average
Custom fields00 Ratings7.50 Ratings
Custom objects00 Ratings6.10 Ratings
Scripting environment00 Ratings6.90 Ratings
API for custom integration00 Ratings6.90 Ratings
Security
Comparison of Security features of Product A and Product B
monday.com
-
Ratings
monday CRM
6.9
Ratings
19% below category average
Single sign-on capability00 Ratings8.80 Ratings
Role-based user permissions00 Ratings4.90 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
monday.com
-
Ratings
monday CRM
6.4
Ratings
14% below category average
Marketing automation00 Ratings6.40 Ratings
Platform
Comparison of Platform features of Product A and Product B
monday.com
-
Ratings
monday CRM
7.3
Ratings
0% below category average
Mobile access00 Ratings7.30 Ratings
User Ratings
monday.commonday CRM
Likelihood to Recommend
9.0
(0 ratings)
8.6
(0 ratings)
Likelihood to Renew
9.0
(0 ratings)
8.4
(0 ratings)
Usability
8.7
(0 ratings)
8.8
(0 ratings)
Availability
8.2
(0 ratings)
-
(0 ratings)
Performance
8.6
(0 ratings)
-
(0 ratings)
Support Rating
9.4
(0 ratings)
7.1
(0 ratings)
In-Person Training
9.1
(0 ratings)
-
(0 ratings)
Online Training
9.1
(0 ratings)
-
(0 ratings)
Implementation Rating
9.1
(0 ratings)
8.2
(0 ratings)
Configurability
8.2
(0 ratings)
-
(0 ratings)
Ease of integration
9.0
(0 ratings)
-
(0 ratings)
Product Scalability
6.9
(0 ratings)
-
(0 ratings)
Vendor post-sale
9.0
(0 ratings)
-
(0 ratings)
Vendor pre-sale
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
monday.commonday CRM
Likelihood to Recommend
Here, I will suggest that it is best to create employees, clients, or project reports. Easy to track with the dashboards. I did many integrations and developments. I can not list each of them here. I will say the best tool for management. I couldn't see criteria of unsuitable. But yes It will depend on the client's requirements. I will suggest it as very user-friendly tool for CEOs, CTOs, Managers, and company owners also for team.
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I think it's a fantastic tool for a small business or startup. It has many of the same features as other CRMs, and my favorite thing about it are the pre-built Sales Dashboards that generate your forecast, pipeline, deal value, everything you would expect to see when analyzing your sales efforts. I think the parts of it that aren't as scalable are the outbound sales efforts with email. I don't think you can set up drip campaigns or automated workflows through monday the way you can through HubSpot and Salesforce.
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Pros
  • Set stages for each task and assign people to those stages to move projects along
  • Set up automated tasks to get assigned to people and to send out notifications to Slack as well as emails to contractors to work on a project
  • Create multiple boards for projects and the ability to review tasks by date to make sure no project slips through the cracks
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  • It is very easy to use and logical. Teams and departments can collaborate together to work as one team.
  • It is very useful in automating the processes of relevant departments.
  • The field names, types, and data you enter can be customized as per your organization's requirements.
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Cons
  • Ensuring I have set up a Private board vs public board is not clear - it would be useful to have an additional alert when creating a board as I work with sensitive information. It will eventually be used in a team based environment but while I test the boards, they needs to be private.
  • Time tracking is clumsy, could be easier to record
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  • Perhaps individual archive boards for individual boards - sometime's it's difficult to locate an archived item to account when something is done so until projects are finished, I often leave items on the board when it could be 'cleaner'
  • More color shades for groups and labels
  • Keep adding new widgets for dashboards to provide an even greater overview
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Likelihood to Renew
Teams involved in content creation, such as marketing or editorial teams, could use monday.com to manage the entire content lifecycle. Boards might track content ideas, assignments, drafts, reviews, approvals, and publication schedules, helping teams collaborate and keep content production on track.
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The CRM is like clay and as long as the user has a productive and driven mind you can supplement your organization as well as your company.
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Usability
It's straightforward to use and simple to understand. They have tutorials on different elements of the system that you can learn. The workflow there is very intuitive, drag and drop, which doesn't require a learning curve for most people. Templates that also make things more accessible can be found.
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It was a little tricky when I first set up all of my automations and to kind of navigate my board and create it initially. So now that it's set up it's super easy to use so that's why I gave a seven in this rating.
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Reliability and Availability
There have only been 2 instances in the past year where monday.com was down.
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No answers on this topic
Performance
Everything performs fairly well. Every now and then there are user errors where an employee will not click "ok" on a note they've created and simply exit out (I do wish that something was in place to prevent this, such as a pop "are you finished?")
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No answers on this topic
Support Rating
monday.com only really care about accounts that have 20 seats or more. While this is great for monday.com, it pushes smaller organisations to evaluate alternatives. We rate monday.com highly in our organisation because key staff have already got good experience with the application and we know we will get to 20+ seats one day. But, till then the billing model and lack of permanent enterprise features is a dread.
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We only ever needed to us the FAQs and quick google searches as everything we needed to do was very straightforward and intuitive to do. We found the simple and easy design and interface helped prevent having any issues. A colleague did need to reach out for help and stated that it was quick and useful
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Online Training
To have someone walk you thru the features and capabilities of Monday.com is priceless. Someone also coming along later in the contract to see if you are maximizing the program to suit your company needs is beyond helpful. The staff that have provided this training are fun, creative and very patient.
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No answers on this topic
Implementation Rating
We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.
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It was very easy to start using. It is also safe to use lots of trial and error whilst setting up.
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Alternatives Considered
We decided to go with monday.com because they offered a free tier for nonprofits and because they are easier to use and offered additional features that we could not find on the other choices. Hands down, there was no better choice for us than monday.com.
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I personally perfer monday's interface to Asana's, although they are both very similar in concept. I also feel that monday is better suited for cross-functional project management, which is something necessary to the way Dr. Squatch operates. Asana may be better suited to companies who have smaller teams and a simpler scope of project management, but for a company with the complexity of ours, monday's customizable features and ease of visibility was the better suited platform for our needs.
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Scalability
For it to work across multiple departments and sites, I would like to see improvements made with integrations and automation. For this question, I am acknowledging not only the addition of internal triggers/automation, but also an expansion on external ones.
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No answers on this topic
Return on Investment
  • By using monday.com as an enablement tool for templated onboarding plans, we have been able to begin calculating the number of manager hours saved through our work (not defined yet).
  • monday.com's reporting tools also allow us to more easily report on the productivity and output of our team since we keep up with all projects and subitems in monday.com.
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  • Better convertion rates, decreasing marketing overall costs to close new oportunities
  • Decreasing the sales team cost, because people are more productive and you can get more results with less people
  • Increasing the business growth rate, by helping focusing on growth and not only on sales
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ScreenShots

monday.com Screenshots

Screenshot of Work OSScreenshot of Ready-Made TemplatesScreenshot of MobileScreenshot of Visual BoardsScreenshot of Real-time NotificationsScreenshot of Automations

monday CRM Screenshots

Screenshot of Sales Pipeline - Ensuring leads do not slip through the cracks.Screenshot of Sales Analytics - Used to build dashboards in real time with no development help, to gain insights into where deals stand, expected revenue, team performance, etc.Screenshot of Automations - Automates sales processes including automatic assignment of leads to reps, reminders for upcoming activities,  and notifications when a lead opens an email.Screenshot of Email Capabilities - Automatically logs sent emails, keeps track of interactions, and enables mass emails with personalized email templates.Screenshot of Activities Logging & Tracking - Displays all past and upcoming sales activities in one organized timeline.Screenshot of Post-sales Management - To help users build lasting customer relationships once the deal is done or stay on top of client projects, with collection tracking.